The PACE Director of Center Operations reports to the PACE Vice President of Senior Services and is responsible for the development, planning, implementation and evaluation of Central Valley PACE Center Operations. This position plays a key leadership role, interacting with all levels of Central Valley PACE staff, members, providers, community agencies, health network management, legal counsel, Executive staff, and State and Federal representatives.
This position will train at our Modesto PACE Center, then work at our Merced PACE Center once acclimated to the role.
Schedule is Monday - Friday, working 8:00am - 5:00pm
Compensation: $139,152.00 - $162,822.40
Essential Duties and Responsibilities - Demonstrates effective communication and problem-solving skills.
- Manages the operations/development/implementation of the PACE program site operations, including working with other departments and outside agencies.
- Provides effective leadership by coordinating and integrating services with other departments as well as outside providers/entities.
- Monitors and controls the budget including processes to monitor operational and capital costs.
- Responsible for implementation of contracted provider agreements.
- Monitors and evaluates the results of programmatic operations against established objectives, quality assurance/service standards and budget/other financial criteria and reports and submits performance plans as indicated to the PACE Vice President of Senior Services.
- Ensures PACE Center is operating in compliance with all governing regulations and all other applicable regulatory authorities and protocols.
- Ensures the delivery of all participant services/programs are in compliance with State and Federal rules and requirements.
- Provides leadership in hiring of PACE staff, including determining qualifications, competence, and performance expectations; planning, implementing and monitoring of staffing plans; providing orientation and training and continuing education.
- Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
- Helps set the tone of the department to ensure morale, team work, and that the positive employment culture of the organization is maintained.
- Regularly schedules leadership/management, department, and staff one on one meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
- Establishes and sustains an advocacy role at the local, state, and national levels for community health centers and the patients they serve.
- Other projects and duties as assigned.
Physical Requirements - The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sit for extended periods of time, as well as work at the computer for long periods.
- Talk and hear, particularly for regular communication on the phone.
- Requires standing, walking, occasional pushing, pulling, and lifting.
- Ability to lift up to 30 pounds. Moving or lifting greater than 30 pounds should be done with assistance as appropriate.
- Requires manual and finger dexterity and eye-hand coordination. Use hands and fingers, especially for typing on the computer and using the mouse.
- Requires corrected vision and hearing to normal range, with or without reasonable accommodation.
- Must be able to communicate verbally with all staff, caregivers, participants, and community at large.
- Ability to interact professionally and respectfully with geriatric individuals including those with cognitive decline and/or physical frailties.
- Requires working under stressful conditions.
- Moderate pressure to meet scheduled appointments while dealing with frail and confused participants.
- Subject to participants that may have the potential for verbal or physical aggression.
Work Environment - Exposure to biohazards, including infectious material and waste and any other conditions common in a health care environment.
- Subject to unpleasant odors
The noise level is usually quiet to moderate, but may at times be noisy and crowded.
Education/Experience RequirementsMinimum Qualifications- Work independently and as an effective member of a team.
- Comfortable working in a dynamic environment with both short-term and long-term deadlines.
- Establish and maintain effective interpersonal relationships with all levels of staff, other programs, agencies, members, providers and the general public.
- Communicate effectively, both verbally and in writing, with individuals from varying cultural and clinical backgrounds.
- Identify pertinent policy and operational issues; develop strategies, solutions and recommendations.
- Multi-task in projects and their respective activities, timelines and issues.
- Motivate and lead various participants at all levels in the organization.
- Effectively utilize computer, software tools and equipment found in an office setting.
- Strong writing, analytical and oral presentation skills.
- Valid CA Driver's License, acceptable driving record, and vehicle insurance.
Knowledge of:- Culture and needs of the socially and ethnically diverse population that Central Valley PACE serves.
- Community-based organizations, agencies and community services.
- Principles and practices of health care, health care systems, and managed care.
- Medi-Cal/Medicare benefits and regulations.
- Techniques of program and policy development, administration and coordination.
- Health Plan, Hospital and Medical Group operations and strategies.
- Knowledge and experience working with LTC facilities, SNF, hospice, etc.
- Working knowledge of health care delivery and financing systems, including Medicaid, Medicare, waiver programs, prospective and capitated systems, public health programs, and HMO/Managed Care.
- Good working knowledge of the healthcare, social services, and aging networks, as well as relevant federal and state systems.
- Good working knowledge of the principles, procedures and techniques governing contract negotiations.
Education/Experience- High school diploma or equivalent.
- Bachelor's Degree in healthcare administration or related field; or graduate of an accredited school of professional nursing and current unencumbered CA Registered Nurse (RN) License.
- Masters Level Education in healthcare or related field preferred.
- Minimum of one (1) year experience in the geriatric health field.
- Minimum of four (4) years of experience in a supervisory or administrative capacity in healthcare organization.
