THE OPPORTUNITY:
The Property & Casualty Claims Advocate II is a claims specialist, acting with a high degree of independent discretion, autonomy, and decision-making to provide support and advocacy to clients, Producers and carriers. This role facilitates a smooth interaction between the client and the carrier regarding property & casualty issues including claim reviews and ongoing claim issues. This role monitors ongoing property & casualty activity and alerts HUB Producer team to any potential claim or potential loss control issues.
DUTIES & RESPONSIBILITIES:
- Provides initial and on-going advocacy on claims including detailed analysis,
- interpretation, consultation and negotiation of coverage and reserves.
- Prepares and presents claim reviews to clients on a periodic basis.
- Prepares coverage arguments for client advocacy and for coverage positions as client
- advocate.
- Assist in Third Party Administrator (TPA) and insurance carrier selections.
- Ensures client questions / concerns are addressed by claims department or Third
- Party Administrator.
- Interacts with clients by telephone and in person, on a periodic basis to deliver and
- gather information.
- Negotiates plans of actions and reserve reductions with insurers.
- Assists producers in conducting claim with clients and carriers.
- Analyzes loss history to identify risk reduction strategies for producers. Attend sales
- presentations or renewal visits to present claims, programs for the reduction of risk, or
- loss information to insureds.
- Implements correction of errors of the carrier.
- Keeps abreast of and apply a working knowledge of policy coverage in its application
- to property & casualty claims.
- Maintains accurate and organized claim files by appropriately documenting
- conversations with clients and carrier representatives; updates all HUB computer
- systems and automated agency management systems; ensures the accuracy of data.
- Seeks continued knowledge and stays abreast of changes in the insurance industry
- and other external conditions that may impact their clients. Makes appropriate
- recommendations to clients in response to those changes; Attends industry related
- continuing education training and courses.
- Responsible for accessing and utilization of all claims related carrier on- line systems.
- Performs other duties and projects as assigned.
QUALIFICATIONS:
- High School Diploma / GED
- 5-7 years property & casualty claims adjustment experience (brokerage preferred) or equivalent combination of education & experience
- Property & Casualty License required
KNOWLEDGE / SKILLS / ABILITIES:
- Proficient in claim adjustment process of Property, Casualty, Auto, Cyber, and Professional E&O claims.
- Confidence and demeanor to effectively interact with all levels within the organization.
- Computer skills including Microsoft Office Suite, Outlook and agency management systems.
- Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
- Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
- Ability to effectively and professionally communicate orally and in writing with internal and external customers.
- Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients’ needs.
- Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
- Ability to effectively work with a team and coach others in developing their skills and abilities.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Desire to learn and grow within the insurance industry.
- Proficient in claim adjustment process of Property, Casualty, Auto, Cyber, and Professional E&O claims.
The expected salary range for this position is $80-$95k depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
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What we offer you
We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.
- Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
