Job Description:Job Summary The OT Infrastructure Specialist is responsible for the reliability, performance, and availability of Operational Technology (OT) communications infrastructure supporting field operations. This role provides hands-on support of connectivity and uptime across mobile equipment, data vans, and remote sites by installing, maintaining, and troubleshooting network and communications systems.
The OT Infrastructure Specialist supports business operations by responding to network and service disruptions, performing configuration changes, and ensuring consistent data flow for monitoring, telemetry, and remote operations. This role partners closely with OT teams, operations, and vendors to deploy scalable infrastructure solutions, standardize configurations, and improve system reliability through disciplined execution and documentation.
Responsibilities- Install, configure, and maintain OT communications infrastructure supporting field connectivity, including routers, switches, wireless networks, satellite systems, and point-to-point technologies
- Troubleshoot and resolve connectivity and network-related service issues, including outages, latency, and intermittent communication impacting operations
- Perform network configuration and restoration activities, including IP addressing, DHCP, port management, and firmware updates
- Execute equipment installations, upgrades, rebuilds, and decommissioning activities while validating system functionality and connectivity
- Provide direct support for field operations by responding to business-critical incidents and minimizing downtime
- Support OT inventory management, equipment staging, and provisioning to ensure readiness for deployment
- Work closely with cross-functional teams to ensure infrastructure meets operational requirements and supports field performance
- Support monitoring systems, telemetry, and automation solutions by maintaining reliable connectivity
- Collaborate with OT leadership, operations teams, and vendors to implement infrastructure standards and improve reliability
- Coordinate with internal stakeholders and third-party vendors to ensure systems meet company standards and performance expectations
- Maintain accurate documentation of configurations, troubleshooting activities, and incident resolution
- Identify recurring issues and contribute to solutions that reduce repeat failures and improve infrastructure performance
- Ensure compliance with OT policies, cybersecurity practices, and operational guidelines
- Support development of standard operating procedures and documentation for OT infrastructure
- Participate in an on-call rotation, including after-hours, weekends, and holiday support as required
- Support a 24/7 operational environment requiring rapid response to critical issues
- Maintain compliance with Health, Safety, and Environmental (HSE) policies, including participation in required training and proper use of PPE
- Perform other duties as assigned
Job Qualifications- Minimum 3-5 years of experience in IT/OT infrastructure, networking, or field systems support preferred
- Experience in oil and gas service industry or industrial field environments preferred
- Hands-on experience installing, configuring, and troubleshooting networking and communications infrastructure
- Strong understanding of networking fundamentals, including IP addressing, DHCP, routing, switching, and port configuration
- Experience with wireless, satellite, and point-to-point communication systems preferred
- Experience performing firmware updates, hardware replacements, and system upgrades in operational environments preferred
- Familiarity with Windows and Linux systems; knowledge of industrial communication protocols (e.g., TCP/IP, Modbus, MQTT, serial communications) is a plus
- Strong problem-solving and troubleshooting skills
- Ability to work independently in demanding, field-based environments
- Excellent communication skills with the ability to work across technical and operational teams
- Strong organizational skills with attention to detail and documentation accuracy
- Customer-focused mindset with a strong sense of ownership and accountability
Physical Demands The physical demands described here represent those required for an employee to successfully perform the role's essential functions. Reasonable accommodation may be made for individuals with disabilities to perform their major responsibilities.
While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear. The employee must occasionally lift and/or move up to 20 lbs.
Work Environment The work environment characteristics described here represent environmental conditions an employee will encounter while performing the role's essential functions. The noise level in some work environments can be moderate, and an employee may encounter extreme weather conditions while performing major duties. Reasonable accommodation may be provided for individuals with disabilities to perform their major responsibilities.
Disclaimer The information provided in this job description indicates the general nature and level of work performed by employees within the role's classification. This job description is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications required of employees assigned to this role
