OSS Telecom Presales Solution Architect

Pre-sales Solution Architect is the commercial and technical bridge between Prodapt's AI-native product portfolio and its telecom enterprise customers across the EU and US markets. Partly hardcore pre-sales engineer, partly domain authority, this role turns customer pain into winning solution narratives - grounded in deep telecom functional knowledge (BSS/OSS capabilities, TM Forum processes), technical precision (information models, APIs, network technologies), and a sharp grasp of the business value being unlocked. They are the voice of feasibility in the sales cycle and the voice of the customer back into the product team. Responsibilities • Lead technical discovery with enterprise telecom clients - map pain points to product capabilities and define the solution scope. • Architect end-to-end solution designs across Prodapt AI-native platforms, integrating with customer BSS/OSS landscapes. • Own the response to RFPs, RFIs, and PoC requests; produce solution blueprints, architecture diagrams, and value case documents. • Deliver compelling technical demonstrations and proof-of-concepts that translate product capabilities into measurable customer outcomes. • Articulate business value: build ROI models, TCO analyses, and benefit realization frameworks tailored to each customer context. • Act as the feedback loop from market and pre-sales back to Product Architect - surface unmet needs, competitive gaps, and feature requests. • Collaborate with delivery and engineering teams to ensure solutions are buildable and transition smoothly from presales to execution. • Represent Prodapt at industry forums, TM Forum events, and customer advisory boards as a recognized telecom domain expert. • Engage CSP customers across EU and US regions - tailor solution narratives to regional market dynamics, operator maturity, and buying behaviors; travel to customer sites across both regions as needed. Requirements TELECOM DOMAIN EXPERTISE - MUST-HAVE • Functional depth across BSS (ordering, billing, product catalogue, CRM) and OSS (inventory, provisioning, assurance, network management). • Mastery of TM Forum frameworks: eTOM process model, TAM application map, SID information model, and Open API suite (TMF620, TMF641, TMF622, TMF632, etc.). • Strong understanding of network technologies: 5G core, RAN, IP/MPLS, SD-WAN, NFV/SDN, and cloud-native network functions (CNFs). • Hands-on experience with telecom information models - resource, service, and product layer decomposition - and how they map to API contracts. • Familiarity with AI/automation use cases in telecom: AIOps, predictive maintenance, autonomous network operations, intelligent order management. • Working knowledge of the EU/US operator landscape (tier-1 and challenger CSPs, MVNOs, wholesale/fiber players) and the regional regulatory context - GDPR, EU AI Act, NIS2, FCC/CPNI - as it shapes solution design and data handling. TECHNICAL SKILLS • Proficient in API design and integration patterns - REST, GraphQL, AsyncAPI, event-driven architectures - within telecom ecosystems. • Able to read and produce architecture artefacts: solution blueprints, sequence diagrams, data flow diagrams, and integration maps. • Working knowledge of cloud platforms (AWS / Azure / GCP) and containerized deployment patterns relevant to telco workloads. • Comfortable evaluating AI/ML platform capabilities and articulating how LLM-powered or agentic solutions apply to telecom operations. MINDSET & BEHAVIOURS • Credibility-first - earns equal trust with a CTO or a NOC team lead; speaks the language of both. • Value-oriented - never pitches features; always leads with outcomes and quantified business impact. • Curiosity-driven - stays current on telecom industry shifts (ORAN, network-as-a-service, AI-RAN) and weaves them into solution narratives. • Collaborative closer - works the deal as a team sport alongside sales, product, and delivery; no lone- wolf behavior. PREFERRED QUALIFICATIONS • B.S. / M.S. in Telecommunications, Computer Science, or Engineering; TM Forum certifications (eTOM / Frameworx Practitioner) and TOGAF a strong plus. • Prior roles at a telecom operator, network equipment vendor, or systems integrator in a presales or architecture capacity. • Published thought leadership, TM Forum Catalyst participation, or conference presentations in the telecom/OSS/BSS space. • Established relationships within EU/US telecom operator accounts and eligibility to work and travel across both regions; comfort operating across EU/US time zones.