Bachelor's Degree required in a related Business Field
5-7 years of prior Order Management experience
SAP experience
Experience with EDI in Order Processing
Advanced skills in Microsoft Office, particularly Excel, Word, and PowerPoint
Strong written and verbal communication skills
Proficient in problem solving and critical thinking
Responsibilities
Ensure compliance of orders with Samsung's policies and agreements
Manage order entry and submission in accordance with standard processes
Facilitate inter-departmental management of orders for shipping and invoicing
Process valid price adjustment claims related to orders
Manage sales returns in accordance with company policies
Resolve discrepancies related to sales returns and chargebacks
Continuously improve order-related processes and integrations
Support new account launches with system integrations and process optimizations
Benefits
Comprehensive health and wellness benefits
Flexible work arrangements
Opportunities for professional development and training
Employee Discounts on products and services
Retirement savings plan with company match
Full Job Description
Position Summary
The Order Management Senior Specialist is responsible for managing and maintaining account portfolios by ensuring accurate order entry and processing in the current ERP system. The role involves collaborating with various departments to support order processes, maintain compliance with Samsung Electronics' policies, and improve order-related processes and integrations.
Role & Responsibilities
Ensure that orders are compliant with Samsung Electronics' policies, programs, and master purchase agreements.
Ensure that orders are received and submitted into our systems in accordance with our standard processes.
Ensure that orders are managed through internal Samsung systems and departments so they can ship and invoice in compliance with both customer and Samsung requirements.
Review and process valid order related price adjustment claims.
Review and process sales returns in alignment with Samsung's policies, agreements, and approve exceptions.
Resolve sales return related discrepancies and support resolution for related chargebacks.
Continually work with internal and external contacts to improve order related items including, processes, integrations, end to end performance, etc.
Support new account launches with systems integrations, process optimizations, policy agreement, and application.
Support training to explain end- to- end order fulfillment policies, processes, and systems including: hands-off and other functional areas.
Ability to explain end-to-end order fulfillment policies, processes, and systems; including hand-offs and other functional areas' R/R.
Maintain Price Discrepancy Resolution, in relation to Order Management.
Manage other cyclical processes including but not limited to credit/Debit Price Adjustments, Return Processing and Follow-up for Sales Error Returns, Maintaining Company and Department KPIs, Supporting Business Operations Team on Projects, and Addressing Order Management Escalations.
Other duties as assigned.
Skills and Qualifications
Minimum Qualifications:
Bachelor's Degree required in related Business Field.
Prior Order Management experience; minimum 5 - 7 years in related Business Field
SAP Experience.
EDI Experience in relation to Order Processing.
Advanced Microsoft Office skills and use in Excel, Word, and PowerPoint
Takes Direction and Lead Team Members
Ability to Think Outside of the Box and understand up and downstream effects of role and actions
Proficient Written and Verbal Skills
Problem Solving and Critical Thinking
Ability to Multi-Task Efficiently and work well under Pressure
Works well Independently
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