Join our Order Entry Specialist and become a key player in our supply chain operations. You'll ensure every customer order is handled with accuracy and care, coordinating across teams to deliver seamless fulfillment experiences.
What will you do?- Execute order administration functions to perform order processing transactions in the ERP and PA (Project Accounting) modules with a high degree of accuracy and attention to detail.
- Review and verify order information, including pricing, product sku's, and shipping details.
- Communicate with internal departments (Project Coordination Support, PC, PM) to resolve PO discrepancies.
- Maintain organized records of orders and related documentation within Service Now.
- Provide support for customer inquiries related to order status.
- Support continuous improvement initiatives aimed at reducing rework, increasing efficiency, and enhancing customer experience
- Identify and escalate issues that may impact order conversion or customer satisfaction.
What are the key skills we are looking for?- Customer Orientation - intermediate level; managing customer inquiries and ensuring positive order experiences
- Order Management - intermediate level; processing transactions efficiently while maintaining accuracy across systems
- Problem Solving - intermediate level; resolving order discrepancies and addressing fulfillment challenges quickly
- Product Knowledge - intermediate level; understanding inventory to answer questions and support order accuracy
- Drives for Results - intermediate level; meeting processing deadlines and maintaining high fulfillment standards
What qualifications will make you successful?- High school diploma or equivalent; associate degree or higher preferred.
- 1-3 years of experience in order entry, data entry, customer service, or related field.
- Experience working with complex or project-based orders (e.g., CTO, PA, or custom solutions) preferred
- Proficiency in Microsoft Office Suite (especially Excel) and experience with ERP or order management systems such as Oracle and SAP.
- Strong attention to detail and accuracy.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Experience working in a cross-functional organization
- Strong written and verbal communication skills.
- Ability to handle high-volume order processing.
- Adaptability to changing processes, systems, and business needs
- Experience leveraging digital tools (e.g., automation, reporting dashboards, or AI tools like Copilot) to improve efficiency
What's in it for me?- Work with a supportive team that values precision, collaboration, and continuous improvement
- Gain hands-on experience in supply chain operations with opportunities to grow your expertise
- Contribute to projects that enhance customer satisfaction and operational performance
- Enjoy a role where your work makes a visible difference every day
Ready to power exceptional order experiences? We'd love to meet you - apply now!
