POSITION SUMMARY: Within a division, the Operations Supervisor – Rail is responsible for supervising the operations activities within a segment of the business unit. The Operations Supervisor oversees operations clerks, and other personnel who are responsible for the rail container dispatching, tracking, rail bill payment and rail contract administration. The Operations Supervisor works with the Operations/Division Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor will support other Republic personnel and subcontractors that operate rail yards and ensure adherence to all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.
PRINCIPAL RESPONSIBLITIES:
Safety
- Understand and provider leadership to achieve and communicate about safety goals and objectives.
- Work to remove unsafe conditions or situations from the rail system.
- Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
- Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
- Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
Customer Experience
- Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
- Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
- Interact with customers to solve and rectify any issues and improve the overall customer experience.
- Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
Efficiency
- Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
- Works closely with rail service provider to optimize rail service efficiency.
- Provide support in daily operations and system utilization for other Republic personnel and subcontractors that operate rail yards within the rail system.
- Execute other operational plans to help achieve or exceed the division’s budgeted goals.
- Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
Employee Engagement
- Create a collaborative, communicative team environment and drive employee engagement with the Company.
- Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
- Perform other job related duties as needed or assigned.
QUALIFICATIONS:
- Lead or supervisory experience.
- Experience processing rail billing, tracking rail shipments and performing rail contract administration tasks.
- Experience working directly with Class 1 rail service providers.
- Experience coordinating direct.
- Ability to direct large staff.
- Process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
- Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
- Collaborative; builds and works with teams.
- Creative thinker who challenges conventional solutions.
- Demonstrates and promotes ethical behavior.
- Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams
MINIMUM REQUIREMENTS:
The pay range for this position is $93,900.00 to $129,150.00* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.
Bonus Plan Details (if applicable):
Bonus - Annual Incentive Plan Target, 10% Annual
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
