Job Title
Operations Project Manager
Location
NAVAL STATION NORFOLK- NOB - VA US (Primary)
Job Description
We are seeking an
Operations Project Manager Location: NAVSTA Norfolk, VA
The Onsite Operations Project Manager will work daily with other Project Managers, Program Managers, and Government Leadership and is responsible for overseeing day-to-day operational activities at client or field locations, ensuring seamless coordination across logistics, service desk support, independent verification & validation (IV&V), and installation services. This role ensures operational efficiency, service quality, and compliance with contractual and organizational standards while acting as the primary onsite point of contact.
Key ResponsibilitiesOperations Management- Lead and manage onsite operations to ensure service delivery aligns with customer expectations
- Coordinate cross-functional teams including logistics, technical support, and installation personnel
- Monitor performance metrics and implement continuous improvement initiatives
- Develop and enforce operational processes, policies, and best practices
Logistics & Asset Management- Oversee inventory control, asset tracking, and material distribution
- Coordinate procurement, shipping, receiving, and storage of equipment
- Ensure accurate documentation and compliance with supply chain procedures
- Optimize logistics workflows to reduce delays and costs
Service Desk Oversight- Supervise onsite service desk operations, ensuring timely incident and request resolution
- Ensure adherence to ITIL (or similar) frameworks for incident, problem, and change management
- Monitor ticket queues, escalation processes, and customer satisfaction metrics
- Train and mentor service desk staff to maintain high service standards
IV&V (Independent Verification & Validation)- Ensure systems, processes, and deliverables meet defined requirements and quality standards
- Coordinate validation activities, testing, and audits
- Identify risks, defects, and non-compliance issues, and drive corrective actions
- Maintain documentation and reporting for IV&V activities
Installations & Field Services- Manage planning and execution of equipment and system installations
- Coordinate installation schedules, resources, and site readiness
- Ensure installations meet technical specifications, safety standards, and timelines
- Troubleshoot and resolve issues during deployment
Client & Stakeholder Management- Act as the primary onsite liaison for clients and stakeholders
- Provide regular status updates, reports, and performance reviews
- Address client concerns and ensure high levels of customer satisfaction
- Support contract compliance and audit readiness
Required Qualifications- 15+ years of experience in operations management, logistics, Software support, or field services
- Experience managing cross-functional teams in an onsite environment
- Strong knowledge of service desk operations and IT service management frameworks (e.g., ITIL)
- Familiarity with logistics, asset management, and installation coordination
- Experience with quality assurance or IV&V processes
Preferred Qualifications- SAFe certification(s)
- Experience in government, defense, or regulated environments
Key Skills & Competencies- Leadership and team management
- Problem-solving and decision-making
- Strong communication and stakeholder management
- Process improvement and operational efficiency
- Attention to detail and compliance focus
- Ability to manage multiple priorities in a fast-paced environment
Work Environment- Primarily onsite at client or operational facilities
- May require occasional travel between sites
- Ability to work extended hours or on-call support as needed
Job Requirements
Clearance Requirement
