Bachelor's degree in business administration, operations management, data analytics, or related field
Minimum of two years of experience in operations, compliance, program coordination, or process improvement
Excellent organizational, communication, and vendor-management skills
Proficiency with conflict resolution techniques
Strong analytical and problem-solving skills with the ability to interpret and present data clearly
Proficiency with tracking tools, databases, and productivity software (e.g., Excel, project management platforms)
Excellent decision-making ability
Responsibilities
Partner with regional leadership to evaluate staffing, tools, and infrastructure needs
Gather and interpret data from various sources to create analytical reports
Maintain comprehensive data systems for accurate reporting and compliance readiness
Design and improve operational processes, policies, and workflows
Assess existing systems to identify inefficiencies and implement improvements
Oversee safety and security strategies to enhance operations and customer experience
Establish monitoring mechanisms for program documentation and compliance
Analyze program metrics and performance data to detect discrepancies and trends
Benefits
Medical, dental, vision, basic life, AD&D, and disability insurance
Retirement plans available
Paid time off offered at an accrual rate of 4.923 hours bi-weekly
Eight paid holidays
Employee Assistance Program
Employee discounts through perks program
Full Job Description
Job Description
The position is based out of New York City office
Our canine group, under Allied Universal® Enhanced Protection Services, is hiring an Operations Program Manager. The Operations Program Manager is responsible for optimizing organizational workflows, ensuring compliance with regulatory requirements, and supporting cross-functional teams in achieving operational excellence. This role plays a critical part in developing and refining processes, coordinating resources, maintaining program documentation, and generating data-driven insights to support strategic decision-making. The ideal candidate is detail-oriented, proactive, and skilled at managing both people and processes in a fast-paced environment.
RESPONSIBILITIES:
Partner with regional leadership to evaluate staffing, tools, and infrastructure needs that support both ongoing operations and strategic initiatives
Gather and interpret data from a variety of internal and external sources, transforming findings into clear analytical reports that inform operational and strategic decisions
Maintain comprehensive and well-organized data systems to support accurate reporting, efficient access to information, and audit or compliance readiness
Design, evaluate, and continuously improve operational processes, policies, and workflows to ensure they support organizational objectives, values, and applicable regulatory standards
Assess existing systems and service delivery models to identify inefficiencies, working closely with supervisors and operations staff to implement improvements that increase productivity and service quality
Oversee and refine safety and security strategies to promote efficient operations, manage costs, and enhance overall customer and stakeholder experience
Establish and oversee monitoring and tracking mechanisms to ensure accurate program documentation and adherence to DHS SAFETY Act Program requirements
Analyze program metrics, reports, and performance data on a regular basis to detect discrepancies, trends, or compliance gaps, and take corrective action as needed
Manage relationships with third-party vendors, contractors, and suppliers to ensure timely access to resources necessary for operational success
QUALIFICATIONS (MUST HAVE):
Bachelor's degree in business administration, operations management, data analytics, or related field
Minimum of two (2) years of experience in operations, compliance, program coordination, or process improvement
Excellent organizational, communication, and vendor-management skills
Proficiency with conflict resolution techniques
Strong analytical and problem-solving skills with the ability to interpret and present data clearly
Proficiency with tracking tools, databases, and productivity software (e.g., Excel, project management platforms).
Excellent decision-making ability
Ability to strategically plan
Strong customer focus
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Familiarity with DHS SAFETY Act Program or other compliance frameworks
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Retirement plans available
Paid time off offered at an accrual rate of 4.923 hours bi-weekly
Eight paid holidays
Employee Assistance Program
Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...
