Job Summary: The Operations Partner is responsible for driving operational excellence and performance across franchise organizations within a designated market. Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards. The Operations Partner provides strategic support, ensuring that each restaurant achieves company objectives and meets operational standards.

Roles & Responsibilities:

• Partner with franchisees to assess and improve operational performance, developing short- and long-term plans to drive profitability and efficiency.

• Conduct comprehensive business reviews for franchisees, addressing key areas such as operations, sales, profitability, financial health, and development obligations.

• Act as a business consultant, analyzing operational metrics and financial reports to develop actionable improvement strategies in areas like guest satisfaction, speed of service, and operational efficiency.

• Ensure franchisee adherence to brand standards, including food safety, cleanliness, and maintenance, advising on improvements as needed.

• Execute system-wide initiatives, such as equipment certifications, training programs, and operational protocols to maintain consistency across the brand.

• Implement and oversee corrective action plans for franchisees to resolve any issues identified in operational assessments.

• Collaborate with cross-functional teams (Operations, Marketing, Development, Technology) to support franchisees in implementing new initiatives, product launches, and process improvements.

• Provide coaching and targeted training to restaurant teams, focusing on leadership development and operational skills.

• Onboard new franchisees and assist with expansion site preparation, ensuring alignment with brand expectations and operational readiness.

• Utilize data to track key performance indicators (KPIs) such as Average Complaint Ratio (ACR), Speed of Service (SOS), and Overall Guest Satisfaction (OSAT), developing insights to inform decision-making.

• Drive continuous improvement by implementing data-driven action plans tailored to each franchise’s unique operational needs.

• Regularly review and discuss performance metrics with franchisees to identify areas for growth and develop strategies to achieve desired results.

Skills & Qualifications:

• Bachelor’s degree in Business, Hospitality, or a related field required.

• 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.

• Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics.

• Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment.

• Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset.

• Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends.

Salary:

Base salary range of $110,000– $115,000. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.

This position is eligible to participate in the Company’s annual discretionary bonus plan, subject to the terms and conditions of the incentive program, based on individual and company performance metrics. This position may also be eligible for additional compensation in the form of equity grants pursuant to the Company’s long-term incentive plan.

Benefits:

This position is benefits eligible and offers a comprehensive package: health benefits (medical, dental, vision and life insurance) offered upon hire date; fertility benefits to support family planning needs; a 401(k) plan with Company match available after the first year of service; time-off programs (PTO, sick leave, Company-observed holidays, and parental leave); short-term and long-term disability insurance; and telemedicine & mental wellness support. Eligibility requirements apply to certain benefits and resources, and may vary based on job classification, location, and length of employment. We are equally committed to professional development, offering various learning and development courses.

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