Bachelor's degree in Business Administration, Operations Management, Engineering, Project Management, Supply Chain, or a related field.
5+ years of experience in operations management or related fields.
Experience managing cross-functional teams and operational processes.
Strong knowledge of budgeting, forecasting, and resource management.
Proficiency in Microsoft Office Suite, especially Excel and Power BI.
Strong leadership, analytical, and problem-solving skills.
Excellent communication and stakeholder management skills.
Preferred certifications: PMP, Lean Six Sigma, PMI, IFMA.
Responsibilities
Lead and manage operational activities for effective service delivery.
Develop and improve operational processes and performance standards.
Monitor KPIs, budgets, forecasts, and resource utilization.
Drive initiatives focused on efficiency, quality, and client satisfaction.
Coordinate cross-functional teams for successful program execution.
Identify operational risks and develop mitigation strategies.
Prepare and present operational reports and performance analyses.
Benefits
Opportunity to work in a fast-paced, dynamic environment.
Collaborative culture focused on continuous improvement.
Exposure to strategic planning and business growth initiatives.
Professional development opportunities through certifications.
Engagement with cross-functional teams and leadership.
Full Job Description
Job Description
About the role
At Turner & Townsend, we deliver better outcomes for our clients through expert program, project, and operational management services. The Operations Manager is responsible for overseeing day-to-day business operations, driving process improvement initiatives, and ensuring the efficient delivery of services across programs, projects, and support functions. This role partners with leadership, clients, and cross-functional teams to optimize performance, improve operational effectiveness, manage resources, and support the achievement of strategic business objectives.
The ideal candidate is a proactive leader with strong operational, analytical, and stakeholder management skills who thrives in a fast-paced environment.
What you'll do
Lead and manage operational activities to ensure efficient and effective service delivery.
Develop, implement, and continuously improve operational processes, procedures, and performance standards.
Monitor operational performance, KPIs, budgets, forecasts, and resource utilization.
Drive process improvement initiatives focused on efficiency, quality, scalability, and client satisfaction.
Coordinate cross-functional teams to support successful execution of programs, projects, and business initiatives.
Identify operational risks and develop mitigation strategies to support business continuity and performance objectives.
Prepare and present operational reports, dashboards, and performance analyses to leadership and clients.
Manage vendor relationships, contracts, and service delivery performance where applicable.
Support workforce planning, capacity management, and operational resource allocation.
Ensure compliance with company policies, client requirements, and regulatory standards.
Foster a culture of collaboration, accountability, continuous improvement, and operational excellence.
Support strategic planning initiatives and contribute to business growth objectives.
Qualifications
Bachelor's degree in Business Administration, Operations Management, Engineering, Project Management, Supply Chain, or a related field.
5+ years of experience in operations management, program management, project management, facilities management, construction management, or a related field.
Demonstrated experience managing cross-functional teams, operational processes, and performance metrics.
Strong knowledge of business operations, process improvement, budgeting, forecasting, and resource management.
Experience developing and analyzing KPIs, dashboards, and operational reports.
Proficiency in Microsoft Office Suite, particularly Excel and Power BI, and experience with enterprise business systems.
Strong leadership, analytical, organizational, and problem-solving skills.
Excellent communication, stakeholder management, and client relationship skills.
PMP, Lean Six Sigma, PMI, IFMA, or other relevant professional certifications are preferred.
Additional Information
*SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
*On-site presence and requirements may change depending on our client's needs*
About Turner & Townsend
Turner & Townsend Careers
Joining Turner & Townsend offers a unique opportunity to contribute to some of the most exciting projects worldwide. As a global leader in professional services, Turner & Townsend is at the forefront of transforming the industry through expertise, innovation, and leadership.
Explore Job Opportunities
Turner & Townsend is constantly seeking skilled professionals eager to drive innovation and lead industry standards. With a variety of job opportunities available, candidates can find positions that match their skills and career aspirations. Explore employment options that span across critical sectors such as construction, project management, and consultancy.
Experience Professional Growth
Turner & Townsend is committed to the professional growth and continuous development of its team members. The company supports career advancement through robust training programs, including leadership development and diversity training, ensuring every team member has the tools and knowledge to succeed.
Internship Programs
For those starting their career journey, Turner & Townsend offers internship programs that provide a rich learning environment. Interns gain hands-on experience, working alongside seasoned professionals and contributing to impactful projects. These internships are a gateway to full-time employment and a flourishing career within the company.
Cultivating a Diverse and Inclusive Culture
Turner & Townsend prides itself on fostering an inclusive culture where diversity is celebrated. The company believes that a diverse workforce enhances creativity and drives innovation. Employees from various backgrounds are encouraged to share their unique perspectives, promoting a collaborative and supportive workplace.
Benefits and Employee Wellbeing
Understanding the importance of a work-life balance, Turner & Townsend offers comprehensive benefits designed to support the wellbeing of its team. Benefits include health care, flexible working conditions, and competitive retirement plans, all aimed at enhancing the quality of life for employees.
Join the Team
Turner & Townsend is hiring! Search open positions that align with your professional skills and interests. The company is looking for passionate, curious, and solution-driven team players. Prepare your resume, sharpen your interview skills, and get ready to join a team where your contributions will be valued and your career will flourish.
Networking and Career Development
Turner & Townsend encourages continuous networking and professional development. By participating in industry conferences and company-hosted events, employees can build valuable relationships and stay current with industry trends.
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Turner & Townsend is not just a place to work—it's a place where careers are made, innovation thrives, and opportunities abound. Join the team and be part of shaping the future of the industry.
