Bachelor's degree in management or technical discipline (e.g., Engineering, Mathematics, Science) or equivalent experience.
Must have at least 10 years of experience as an Operations Manager.
Experience managing complex operational environments within DoD or federal programs is preferred.
Advanced program management education or certification (e.g., PMP, PgMP) is desirable.
TS/SCI eligibility required.
Responsibilities
Oversee daily operational activities to enhance performance and support mission objectives.
Analyze workflows and provide recommendations for efficiency improvements.
Develop and implement quality assurance programs to uphold standards and best practices.
Mentor and train team members to foster professional growth and engagement.
Collaborate with senior leadership to align operational goals with organizational priorities.
Establish and track KPIs to assess operational effectiveness.
Identify risks and develop strategies for mitigation and business continuity.
Benefits
Comprehensive health insurance package.
Generous retirement plan options.
Professional development and training opportunities.
Paid time off and holidays.
Support for work-life balance.
Full Job Description
Operations Manager - Senior
Location: National Capital Region / Pentagon Clearance: TS/SCI Eligibility Required Client: Office of the Under Secretary of Defense for Research & Engineering (OUSD(R&E)) Position Type: Full-Time, Onsite Position Overview
JMark is seeking a highly experienced Senior Operations Manager to oversee daily operational functions and lead strategic initiatives in support of the Office of the Under Secretary of Defense for Research & Engineering (OUSD(R&E)). This role is responsible for optimizing performance, ensuring compliance, and driving organizational efficiency across multiple functional areas.
The Senior Operations Manager will lead operational planning, workforce performance, risk management, and quality assurance, while contributing to the long-term strategic goals of OUSD(R&E). Key Responsibilities
The Senior Operations Manager will: Operational Oversight & Performance Optimization
Oversee and manage daily operational activities to improve overall performance and support mission objectives.
Analyze current operational workflows, identify areas for improvement, and recommend strategies to enhance efficiency and productivity.
Develop and implement quality assurance programs to ensure consistent adherence to established standards, processes, and best practices.
Leadership, Training & Workforce Management
Provide guidance, mentorship, training, and performance feedback to team members to promote engagement, effectiveness, and professional growth.
Support the development of a high-performing, cohesive operational team aligned with OUSD(R&E) priorities.
Strategic Planning & Long-Term Program Support
Contribute to the creation and execution of long-term operational strategies that support broader OUSD(R&E) objectives.
Collaborate with senior leadership to align operational goals with organizational mission and emerging priorities.
Performance Metrics, Reporting & Process Evaluation
Establish, track, and evaluate key performance indicators (KPIs) to measure operational effectiveness.
Analyze operational data to assess trends, identify issues, and generate reports for senior leadership decision-making.
Risk Management & Business Continuity
Identify operational risks and develop mitigation strategies.
Ensure business continuity by maintaining robust operational processes and response plans.
Compliance & Standards Adherence
Ensure all operations comply with applicable laws, regulations, industry standards, and internal policies.
Promote continuous improvement to strengthen compliance and operational integrity.
Required Qualifications Education
Bachelor's degree from an accredited college or university in a management or technical discipline (e.g., Engineering, Mathematics, Science).
Four (4) years of specialized experience may be substituted in lieu of a degree, at the discretion of the Government.
Advanced program management education or certification (e.g., PMP, PgMP) is preferred.
Experience
Minimum of ten (10) years of experience as an Operations Manager.
Demonstrated experience managing complex operational environments, preferably within DoD or federal programs.
Proven ability to lead teams, streamline processes, and contribute to strategic initiatives.
