5+ years of people and business management experience in operations
Bachelor's degree or equivalent work experience
Proven track record of process improvement and proactive problem-solving
Strong business acumen and technical aptitude
Ability to manage competing priorities in a fast-paced environment
Excellent communication skills with diverse audiences
Proficiency in Google Workspace; Salesforce and AI experience preferred
Responsibilities
Lead and develop a team of Operations Coordinators
Partner with various departments to ensure operational efficiency
Own data integrity across multiple business systems
Maintain relationships with manufacturers and vendors for equipment and services
Run technology alliance programs with third-party software vendors
Build processes and documentation for product launches and EOL transitions
Coordinate pre-sales requests and deployment activities
Benefits
Opportunity to lead a dynamic operations team
Engagement with cross-functional departments
Focus on process optimization and efficiency
Involvement in technology alliance programs
Chance to work with global manufacturers and vendors
Support for professional development and growth
Full Job Description
Scale Computing is hiring an experienced Indianapolis based Operations Manager to lead our Operations team and keep the business running smoothly across departments. You'll manage a team of Operations Coordinators, own the processes behind orders, provisioning, warranty, licensing, and inventory. Your goal will be to drive improvements by optimizing costs, being faster and more efficient as we scale.
What You'll Do
Lead and develop a team of Operations Coordinators, owning escalations across warranty replacements and returns, support renewals and cases, new business orders, inventory and warehouse, supply chain issues, and third-party license tracking
Partner with Implementations, Support, Sales, Product, Finance, Marketing, and 3rd Party vendors to keep operations efficient and accurate
Own data integrity for our products in our multiple business systems
Maintain global relationships with manufacturers, OEMs, and vendors, covering ordering, provisioning and delivery of equipment and services
Run technology alliance programs with third-party software vendors, including process design, metrics reporting, and partner-facing content
Build processes and documentation for product launches and end-of-life (EOL) transitions
Review and coordinate pre-sales requests, proofs of concept, hardware trials, demos and deployment activities
Requirements
5+ years of people and business management experience in an operations capacity
Bachelor's degree or equivalent work experience
A track record of improving processes and solving problems before they escalate
Strong business acumen, technical aptitude, and attention to detail
Ability to manage competing priorities in a fast-paced, interrupt-driven environment with minimal supervision
Clear communication with customers and colleagues across roles and skill levels, remote and in person
Proficiency with Google Workspace; Salesforce and AI experience preferred
