Operations Manager

Qualifications

• 5+ years in bookkeeping, operations, or administrative roles, preferably in an agency or professional services environment.
• Proficient in QuickBooks Online with the ability to manage month-end close independently.
• Knowledge of multi-state sales tax and economic nexus regulations.
• Familiar with California employment law and payroll systems like Gusto or Rippling.
• Strong written communication skills for client and agency correspondence.
• Ability to navigate ambiguity and create processes from scratch.
• Experience with ecommerce platforms and their reporting nuances.

Responsibilities

• Manage full-cycle bookkeeping including accounts payable, accounts receivable, and reconciliations.
• Oversee client invoicing, collections, and revenue recognition for various engagements.
• Conduct cash flow forecasting and monthly profit and loss reviews with the CEO.
• Handle expense management, contractor payments, and tax documentation.
• Monitor and manage sales tax compliance and filings across multiple states.
• Administer onboarding and offboarding processes, including employment agreements and payroll administration.
• Support vendor management and contract administration, ensuring timely renewals and compliance.

Benefits

• High degree of autonomy in role.
• Direct collaboration with the founder.
• Opportunity to work with a diverse range of clients and projects.
• Involvement in both agency operations and client engagements.