High school diploma or equivalent required; post-secondary education preferred.
5 years of experience in fire protection or related industry required.
3 years of supervisory or project coordination experience required.
Proven ability to effectively manage P&L.
Strong employee relations skills and team development experience.
Responsibilities
Ensure all associates embrace safety culture and comply with safety initiatives.
Mentor and develop associates for long-term growth opportunities.
Hire and onboard new associates to ensure their success.
Track and analyze financial information to maintain business health.
Resolve customer issues and maintain strong relationships with regional customers.
Ensure compliance with regional licenses, certifications, and permits.
Implement plans and processes to maximize market potential.
Benefits
Company values associates as its greatest asset.
Opportunity to contribute to health and wellness initiatives.
Part of a growing company with a strong reputation.
Fun, family-oriented, and entrepreneurial culture.
Commitment to improving local communities.
Excellent benefits including 401(K), health, life, dental, and tuition reimbursement.
Full Job Description
OPERATIONS MANAGER
SUMMARY
We are seeking an Operations Manager based in Chicago, IL. This role serves as the strategic leader for ORR's Chicago regional operations team and reports directly to the Regional Operations Manager. The Operations Manager is responsible for ensuring smooth, efficient, and profitable operations within the region.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for ensuring all associates embrace the safety culture and comply with all safety initiatives.
Mentor and develop associates for long-term opportunities to support growth of the individual and the organization.
Hire and onboard new associates to set them up for success at ORR.
Review and approve requests for bids.
Track and analyze financial information to ensure health of the business.
Resolve customer issues or complaints and maintain healthy working relationships with regional customers.
Responsible for ensuring maintenance of regional licenses/certifications and permits.
Ensure all systems meet applicable Federal, State and local codes, manufacturer's requirements, and ORR Protection Systems standard practices and procedures.
Ensure all systems meet the customer's specifications and expectations.
Implement plans, programs, and processes designed to meet or exceed goals and maximize market potential as it relates to the service & emergency lines of business.
Resolve customer issues/complaints.
Coordinate responses to discharges and other life-safety emergencies at customer sites.
Track and control costs in support of company's gross margin objectives.
Resolve associate issues to enable high performing teams.
Responsible for conforming to and ensuring associates are knowledgeable and conforming to the company's quality system.
Other duties as assigned.
MINIMUM EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent, required.
Post-secondary education in related technical or business field, preferred.
5 years' experience in fire protection or related industry, required.
3 years' supervisory or project coordination experience, required.
KNOWLEDGE, SKILLS AND ABILITIES
Proven ability to effectively manage P&L.
Skilled at employee relations and developing strong teams,
Ability to effectively communicate to a diverse group of individuals including company leadership, regional staff, customers, and vendors.
Strong, positive team builder with leadership ability.
Ability to attract, develop, grow and retain a team.
Ability to track and control costs.
Proficient with MS Office.
Ability to utilize various computer systems including an FSM, CRM, Accounting and LMS systems.
Basic organization and time management skills.
Change management skills,
Work Environment/Physical Demands
This is primarily an office role, with site visits required on occasion for customer service or mentorship of field associates.
Overnight travel required up to 20% of the time.
Once you land this position, you'll enjoy:
Working for a company where the associates are viewed as the company's greatest asset.
Being part of something you can be proud of - making a difference in the health and wellness of people and our planet.
A growing company with a first-class reputation in our respective industries.
A culture that is fun, family oriented and entrepreneurial.
A caring group of associates with a commitment to make the communities we work in better for all.
Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development.
