Job DescriptionResponsible for managing the front end operations and supervising scheduling staff of the Department. Ensures successful execution of administrative and billing functions and policies resulting in smooth administrative operations, patient and staff satisfaction, and a financially sound practice
Responsibilities1. Assist MD's (faculty and voluntary) with computer training and access inorder to do cases in the labs
2. Monitors daily activities and generates short and long-term reports fordepartment and hospital leadership as needed
3. Works closely with staff to provide efficient flow
4. Assures adequate administrative staff coverage during operating hours
5. Oversees and resolves problems relating to systems including appointments,registration, physician referrals, medical records, staff/patient relations andbilling
6. Determines opportunities to improve efficiency and assure adequate patientaccess
7. Performs special projects to evaluate methods and procedures for processingwork or improving operating efficiency/effectiveness of the practice
8. Develops alternative approaches where necessary
9. Prepares (directly or indirectly) all necessary billing for patients andinsurance companies
10. Responsible for updating all office and medical staff on insuranceregulations/requirements and changes that affect billing and collections
11. Trains and offers ongoing instruction to the office staff on schedulingappointments; processing registrations; batching encounter forms; postingcharges, diagnoses, payments and rejections in IDX and Eagle (whereapplicable)
12. Demonstrates a comprehensive understanding of the departmental computersystems, including all IDX and Eagle applications
13. Assists office staff with computer problems, questions and training
14. Produces monthly statistical reports from the scheduling/procedure systems
15. Ensures that month-end activities are completed prior to close of books - forboth IDX and Eagle systems (including working on missing charge report, openencounters, pending visits)
Qualifications- Bachelor's degree in administration or related field, or combination of equivalent experience and education
- 3+ years operations experience (higher preferred); supervisory experience preferred
Compensation StatementThe Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $71,713.00 - $107,569.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
