DescriptionAbout the Role:As the
Solutions Engineer, you will be an individual contributor and play a critical role in driving our company's growth by partnering with the sales team to understand customer needs, design the right technical solution, and effectively communicate the value proposition of our products and services to customers. You will be the technical voice in the sales cycle, responsible for leading technical discovery, discussing API, HL7 and FHIR integrations at depth, conducting product demos, architecting the right solution for each customer, crafting proposals and Statements of Work (SOWs), and responding to Request for Proposals (RFPs). Your expertise will be essential in ensuring our products align with both customer requirements and company capabilities and contribute to our overall sales success and company strategy.
This is a remote role based on the US East Coast, with less than 5% travel.
Responsibilities- Sales Support: Collaborate closely with the sales team, providing them with technical insights and guidance to advance sales opportunities throughout the pre-sales process.
- Technical Discovery: Lead technical conversations with customer IT, integration and security teams to understand their systems, data flows and integration requirements.
- Solution Architecture and Design: Work with customers to understand their business drivers, requirements, and challenges, and architect solutions that address their unique business problems, including integration design across APIs, HL7 v2 feeds, FHIR resources and file-based exchanges.
- Product Demos: Conduct engaging and informative product demonstrations to customers, showcasing how our solutions meet their specific needs and deliver value.
- Proposal and SOW Creation: Develop detailed proposals and Statements of Work (SOWs) that outline project scope, objectives, deliverables, timelines, and pricing, ensuring alignment with customer expectations and company capabilities.
- RFP Responses: Prepare thorough and compelling responses to Request for Proposals (RFPs) and security questionnaires, addressing technical and business requirements to position our solutions as the best choice for the customer.
- Handoff to Implementation: Deliver a complete solution package to the implementation team, including requirements, integration specifications, assumptions and open items, to ensure a smooth transition from sale to delivery.
- Customer Engagement: Build and maintain strong relationships with customers, acting as a trusted advisor throughout their decision-making process.
- Market Research: Stay informed about industry trends, competitive products, and emerging technologies to provide valuable insights and guidance to the product development team.
Requirements- Bachelor's degree in a related field (e.g., Computer Science, Engineering, Information Systems), or equivalent experience.
- In-depth understanding of the healthcare ecosystem and of cloud-based healthcare solutions - experience in the digital health space is a must.
- 2+ years of experience in pre-sales, solutions engineering, integration or technical consulting for a software solution, ideally one focused on the financial aspect of medication.
- Strong technical background with hands-on experience in REST APIs and integration concepts, and the ability to discuss them in depth with technical stakeholders and explain them clearly to non-technical ones.
- Experience with HL7 v2 and FHIR is a strong plus.
- Knowledge of EHR, practice management, pharmacy management and revenue cycle systems is a plus.
- Exceptional communication and presentation skills, both written and verbal.
- Ability to collaborate effectively with cross-functional teams, including sales, engineering, and marketing.
- Excellent problem-solving skills, with the ability to think creatively to design innovative solutions.
- Knowledge of project management methodologies and best practices is a plus.
What we offer: - Competitive salary + equity
- Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support
- 401(k) plan
- Paid holidays, vacation, and sick leave
- Six weeks of paid parental leave
- Company-paid life insurance
- Company provided equipment and technology you'll need to be successful in your role
- The opportunity to help shape the future of healthcare
