Work Location:US.PA.Pittsburgh.1000 Omega Drive
Working Environment: On-Site/Hybrid
Operations - Management
Job Summary:The Operations Manager, Emerging Territories is responsible for leading operational, safety, financial, compliance, and personnel functions across newly established and developing territories. This role serves as a mobile operational leader, deploying to emerging markets to establish operational infrastructure, support business growth, implement company standards, develop local teams, and ensure safe, efficient, and profitable execution of work. The Operations Manager partners closely with regional leadership to build operational readiness and create sustainable long-term success within expanding markets.
Key Responsibilities - Lead the startup, development, and stabilization of operations in new and emerging territories.
- Provide operational leadership and oversight for field personnel, administrative staff, and crews across multiple locations as assigned.
- Establish and implement operational processes, systems, and best practices to support scalable growth.
- Maintain accountability for operational performance, including profitability, resource utilization, inventory management, safety, compliance, and personnel development.
- Support workforce planning efforts, including recruiting, hiring, onboarding, training, coaching, and development of local leadership teams.
- Partner with the HSE team to implement and maintain Standard Operating Procedures (SOPs), safety programs, and regulatory compliance requirements.
- Assist with budgeting, forecasting, cost controls, and financial performance management for developing territories.
- Evaluate operational needs and provide resource planning support to ensure successful project execution and customer satisfaction.
- Develop and maintain strong relationships with customers, vendors, community stakeholders, and internal business partners.
- Support acquisition integrations, branch openings, territory expansions, and other strategic growth initiatives as assigned.
- Approve purchase orders within established authorization limits and ensure effective stewardship of company assets.
- Ensure equipment, vehicles, facilities, and inventory are appropriately managed and aligned with operational demands.
- Travel extensively to support multiple locations and provide hands-on operational leadership where needed.
- Ensure compliance with all company policies, regulatory requirements, and industry standards while promoting a culture of safety and operational excellence.
Education and Experience Requirements - Bachelor's degree preferred; equivalent relevant experience will be considered in lieu of degree.
- Progressive leadership experience in operations, industrial services, construction, environmental services, or related industries.
- Demonstrated success leading startup operations, territory expansions, branch openings, or multi-site operations.
- Experience managing budgets, financial performance, and P&L responsibilities.
- Strong leadership, employee development, change management, and team-building skills.
- Experience with workforce planning, recruiting, performance management, and employee relations.
- Knowledge of safety regulations, compliance requirements, and operational best practices.
- Strong customer service, communication, negotiation, and problem-solving abilities.
- Ability to adapt quickly to changing business needs and effectively manage multiple priorities across diverse locations.
- Willingness and ability to travel extensively, including extended assignments in developing markets and emerging territories.
