1-3 years of management experience in a paratransit environment.
Experience in scheduling, personnel management, and training.
Strong written and verbal communication skills.
Knowledge of contractual obligations relevant to the role.
Familiarity with company policies for consistent driver assessment.
Preferred experience with scheduling software.
Ability to thrive in a fast-paced environment.
Responsibilities
Manage on-time performance and driver availability effectively.
Oversee all call center functions to ensure efficiency.
Enhance customer relations through direct contact and outreach.
Identify, select, train, and mentor location staff.
Communicate frequently with staff and support team members.
Assist in overseeing safety and training programs for compliance.
Conduct periodic departmental audits and review operational metrics.
Benefits
Comprehensive health benefits package.
Opportunities for professional development and training.
Supportive work environment focused on safety culture.
Employee relations activities to foster a positive workplace.
Potential for career advancement within the company.
Full Job Description
Overview
MV Transportation is seeking an Operations Manager for proposed business to provide support, leadership, and direction to the assigned operating location to supervise paratransit services to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for, but not limited to:
Effectively manage on-time performance and driver availability.
Effectively manage all call center functions.
Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train, and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Assist in overseeing safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
Contribute to maintaining the safety culture of the division.
Maintain client contact routinely to meet or exceed expectations.
Assist with conducting periodic departmental audits.
Daily, weekly, and monthly review of key operational metrics.
Implement, promote, and adhere to company policies and procedures.
Participate in location labor and employee relations activities.
Qualifications
Talent Requirements:
Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
The ideal candidate would have experience in scheduling, personnel management, and training.
Must be able to work independently and have strong written and verbal skills.
Knowledge of the contractual obligations is a must to perform this job correctly.
Knowledge of company policy assures that the field operator is using consistent measures to assess a driver's activity.
Scheduling software experience preferred.
Experience managing fast paced environment.
Starting pay rate: $90,000 - $104,000
About MV Transportation, Inc
MV Transportation, Inc. is a privately held transportation contracting firm based in Dallas, Texas. The company was founded in 1975 by husband and wife team Alex and Feysan Lodde. MV Transportation provides paratransit, fixed-route, shuttle, and school bus services to cities and counties throughout the United States and Canada. The company operates a fleet of over 15,000 vehicles and employs over 20,000 people. MV Transportation is committed to providing safe, reliable, and efficient transportation services to its customers.
