Bachelor's degree preferred or equivalent education and experience
Minimum four years of operations experience in public transportation
Comprehensive knowledge of public management theories and practices
Strong understanding of ADA, DMV & DOT regulations
Experience with operations, CDL preferred
Ability to manage financial/budget responsibilities
Excellent communication and presentation skills
Responsibilities
Supervise daily operations and administrative activities
Ensure compliance with safety practices and regulations
Coordinate with Maintenance and Safety Managers for facility upkeep
Foster positive employee relations and resolve grievances
Manage scheduling for operators and dispatchers
Analyze operational KPIs to manage service quality
Prepare operational and financial reports as needed
Benefits
Comprehensive benefits package including medical, dental, and vision
401K plan
Relocation allowance for out-of-state candidates
Opportunities for growth and advancement
Work-life balance initiatives
Full Job Description
What's in it for you?
$90,000 - $100.000/Year (Based on Experience)
Comprehensive Benefits (Medical, Dental, Vision)
401K
Relocation Allowance (Out-of-State ONLY)
Growth and Opportunity for Advancement
Work/Home Life balance
Knowledge and Experience
Ability to quickly become an expert in the operating contract, collective bargaining agreement, and P&L Intimate understanding of how operational ratios/performance indicators translate into safety excellence, financial performance, contract compliance, and customer satisfaction
Bachelor's Degree preferable or any combination of education and experience
Minimum four (4) years of operations experience in a public transportation environment
Experience in operations, CDL Preferred
Comprehensive knowledge of public management and organization theories, principles, practices and techniques
Ability to understand sound fiscal financial principles
Thorough knowledge of ADA, DMV & DOT requirements and other basic laws, ordinances and regulations underlying the transit operation
Ability to administer a Drug and Alcohol program
Must be familiar with Worker's Compensation Law
Computer literate and data driven
Ability to communicate effectively with state and local government
Ability to manage cost control and financial/budget experience
Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
Ability to work positively and effectively with all levels of the transit and customer organizations
Positive labor relation skills and knowledge; including administration of employee discipline and labor grievances
Experience with fixed route, commuter service and paratransit scheduling software, run-cutting, and maintenance software desirable.
Must pass a pre-employment drug test and background check.
Core Competencies / Responsibilities
Supervises day-to-day operations and administrative activities; providing liaison between client and company and facilitates problem solving between departments
Ensures safety practices and applicable regulations are obeyed by all employees
Coordinates routinely with the Maintenance and Safety Managers ensuring facilities and buses are maintained to KTA safety and environmental standards
Ensures positive employee / labor relations, fosters employee engagement / recognition, administers department discipline, and resolves employee grievances
Coordinates the scheduling for operators, dispatchers and supervisors in the operations department
Understands, interprets, and applies related laws, rules, regulations, policies, procedures, and labor/management agreements
Has shared responsibility for scheduling, employee performance evaluation, run-cutting, rostering, the driver bidding process and staffing responsibilities for the staff of the facility
Focuses intently on operational KPIs in order to manage service quality, operational expenses and explain budget variances
Supports Safety Department in the management of injury and collision claims
Sets accurate schedules for routes
Minimizes route drive times and mileage while adhering to contractual and regulatory mandates
Provides accurate and timely operational and financial reporting as requested by management
Ensures purchases follow company processes and policies
Analyzes situations, identifies problems, implements solutions, and evaluates outcomes
Prepares reports and correspondence
Interacts with the union representing the employees with the goal of positive interaction
Monitors operations and coordinates the delivery of service with the Assistant General Manager
Ensure that service to the public remains on schedule and professional
Other duties as assigned
Additional Statements
Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. If applying for a safety sensitive position, it may require a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
