The Operations Manager will be responsible for all operational services, including but not limited to Imports/Exports via Air/Ocean movement, as well as warehousing, and customs brokerage oversight. This role is responsible for supporting branch operational excellence, product initiatives, while driving operational, financial, and compliance objectives.

ESSENTIAL FUNCTIONS:

• Technical understanding of operational functions to ensure the branch remains compliant with JAS process and procedures as well as governmental standards.
• Meet company & customer established KPIs (Key Performance Indicators).
• Management of KPIs by utilizing the operational and financial dashboards.
• Responsible for managing operations distribution and workloads, to ensure client and contractual needs are met.
• Awareness of key import and export lanes and operations processes/requirements.
• Work closely with operations, sales, warehousing, and sales support teams to achieve the target budget.
• Maintain and grow relationships with customers and Carriers.

SUPERVISORY RESPONSIBILITIES:

• Management of KPIs by utilizing the operational and financial dashboards.
• Manage Branch Workflow initiative adherence using PowerBI dashboard to enhance staff productivity.
• Conduct performance evaluation for direct reports.
• Promote, enable, facilitate, and oversee the training of branch personnel, as well as confirming staff is current on training.
• Identify and relay personnel issues to Branch Manager.
• Ongoing coaching and mentoring of staff to develop skills to the highest level.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree preferred.
• 7+ years of Freight Forwarding operations experience, handling air/ocean product, warehousing, and customs brokerage.
• 5+ years of prior supervisory/managerial experience.
• Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment.
• Must have advanced proficiency language (written and speaking).

QUALIFICATIONS:

• 7+ years of Freight Forwarding operations experience.
• 5+ years of prior supervisory/managerial experience.
• Must have a firm working knowledge/experience handing air/ocean imports and exports.
• CargoWise (C1) experience is a plus.
• Customs Brokerage experience is a plus.
• Excellent organizational skills.
• Excellent written and verbal skills
• Strong computer skills including Microsoft Office Suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.

ENVIRONMENT:

• 100% performed in climate-controlled internal office environment working under normal office conditions.   Travel will be (up to __ %) required in support of the position’s responsibilities.
• While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.  While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

• The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

• The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.