Position SummaryThe primary responsibilities of the Operations Manager II involve hiring, training, management and supervision of the operations and staff in the branch to ensure operational integrity, excellent customer service, staff productivity and performance, as well as branch security. The Operations Manager II will implement bank policy, procedures, and security measures to protect the customer and Bank from losses and assure all staff adheres to same. This position will accurately and consistently balance branch vault cash, prepare various operations reports and certifications, lead Associates in cross-selling activities and referring new business to the Bank. The Operations Manager II will assist the Branch Manager to ensure the efficient flow of operations on the teller line. In this supervisory role, the Operations Manager II will provide support, guidance, and training to branch staff on a routine basis and promote teamwork and works well with others.
Key Responsibilities- Leads and coaches all Associates to Fremont Bank service and sales protocols
- Supervises and coordinates Associate schedules to ensure customer needs are met and all policies & procedures are followed
- Directly manages all operations positions, including Tellers, Senior Tellers, Lead Tellers, and Operations Supervisors
- Responsible for hiring, training, performance management and annual performance appraisals for all operations positions
- Provide Six Diamond Experience with each client interaction: excellence in customer service
- Be friendly and courteous and always exhibit a professional attitude and appearance
- Consistently balances cash drawer and vault cash accurately while maintaining neat and organized workstations/desks
- Maintains teller and branch cash limits and coordinates cash shipments to ensure cash supply is adequate for individual branch needs based on legal requirements and business demand
- Accurately completes and submits branch reports, certifications, and audits in a timely manner
- Ongoing training of associates in customer service, banking procedures and regulatory requirements
- Assists Branch Manager and Branch Administrator with other duties and assignments as requested
- Perform teller transactions daily
- Attends meetings and training workshops
- Performs other duties and projects as assigned
- Responsible for participating in client relationship deepening
- Responsible for achieving individual and branch sales objectives
- Maintain a flexible work schedule, to include weekends and late evening hours
Qualifications & Skills- Two plus years of banking experience with previous operations, sales, new accounts, and teller experience
- Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority
- Minimum one-year prior experience in a supervisory role
- Must be knowledgeable in all areas of branch operations, banking regulations and security
- Previous sales and customer service experience required
- The ability to read bank statements as required
- Excellent verbal, written, and math skills required
- A general understanding of goals setting, and staff development techniques is required
- Extensive knowledge of every available bank product required
- Ability to perform their direct report's job function when called upon to do so
- Strong time management and organizational skills required
- Excellent/Professional communication skills (oral, written, presentation and listening skills)
- Excellent customer service and follow-up skills
- Experience working with a Windows-based computer environment, working knowledge of Microsoft Office
- Ability to multi-task and utilize various computer applications at the same time to verify customer information
- Effectively deal with conflict management, coaching, counseling, and development
- High School Diploma/GED or equivalent
- College degree preferred
What Makes Fremont Bank Associates Thrive?- Team Players who go above and beyond to support their colleagues
- Action-Oriented professionals who challenge the status quo and seek improvement
- Purpose-Driven individuals who understand and champion the bank's community impact
Benefits SnapshotHealth & Wellness- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSA, Dependent Care, Health Savings)
Financial & Retirement- Employee Stock Ownership Plan (ESOP)
- 401(k) with employer match
- Performance-based bonuses or incentives
Work-Life & Perks- Paid holidays, vacation, and sick time
- Free personal checking and savings accounts
- Home loan rate discounts
- Tuition reimbursement and professional development resources
- On-site gym and discounted health club memberships
- Employee Assistance Program (EAP)
Salary RangeThe hiring salary range is based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank's compensation philosophy.
Salary RangeUSD $74,900.00 - USD $93,000.00 /Yr.
Employee Stock Ownership Plan (ESOP)The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.
Note to Search Firms:Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.
