Bachelor's degree from an accredited university or 2+ years of operations experience leading teams
Preferred: Degree in Engineering, Operations, or related field
Supervisory experience required
Knowledge of service area and ability to read maps
Strong analytical skills and attention to detail
Responsibilities
Supervise daily activities of Operations Supervisors for efficient shift operations
Drive completion of special projects assigned by Senior Operations Manager
Represent Senior Operations Manager in client meetings as needed
Communicate effectively with Transdev management and clients
Support daily operations management of dispatch and mission assignments
Participate in Lean/Kaizen and Operational Excellence initiatives
Ensure compliance with global process standards and drive continuous improvement
Benefits
Flexible work schedule including weekends and holidays
Opportunity for professional development and training
Supportive work environment with a focus on safety
Potential for career advancement within the company
Comprehensive health and wellness programs
Full Job Description
Overview:
The Operations Manager acts as the Transdev operations liaison working with the clients and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.
Candidates must reside in Los Angeles, San Francisco, or Phoenix.
Pay Rate:
Los Angeles: $99,840 - $111,280
San Francisco: $112,320 - $135,200
Phoenix: $89,440 - $101,920
Key Responsibilities:
Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)
May be assigned to attend meetings with the client to represent SOM or other functional managers
Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
Support client's operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
Participate in Lean/Kaizen, and other Operational Excellence initiatives
Interprets metrics, finds opportunities and implements actions to drive results
Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives
Performs all vehicle driver safety evaluation ride checks, observation of drivers while on route/test track, and prescribes the necessary retraining; Manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers' evaluations
Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution
Interacts with and assists passengers as necessary
Investigates and responds to unsafe location/situation reports; makes recommendations and/or changes to resolve the unsafe situation
Develops and schedules program work plan in accordance with specifications in conjunction with client staff; oversees daily operations and coordinates activities of program; determines priorities.
Maintains routine records and performs a variety of clerical work activities related to the property operation
Maintains high degree of confidentiality of all information
All other duties as assigned
Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs
Responds to service problems including outages, rerouting, accidents and incidents with the goal of restoration of interrupted service and testing; supports drivers in preparing accident reports including post-accident drug and alcohol testing according to policy
Required Education and Experience:
Bachelor's degree from an accredited university or 2+ years of operations experience leading teams
Preferred Education: Degree in Engineering, Operations, or a related field is a plus 2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required
Required Knowledge Skills and Abilities (KSAs):
Knowledge of service area and ability to read a map/digital map direction
Ability to use a computer to generate reports and schedules
Ability to supervise others and make quality business decisions regarding operations
Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
Good written and oral communication skills
Ability to organize and perform work efficiently; strong analytical skills and attention to details
Travel up to 60-70% of the time
Must be on call and responsive for 24/7 operations
Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts
Physical Requirements:
Long periods of standing, walking, and sitting
Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
May work in extreme heat and cold, and in damp environments with moderate noise
Work is occasionally accomplished in an office or in a cubicle space equipped with a computer
Must be able to occasionally lift and/or move up to 45 pounds
Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com
Pre-Employment Requirements:
Must be 21 years of age
All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it's required.
Applicants must be legally authorized to work in the United States at the time of hire. This position does not provide current or future employment visa sponsorship.
Job Category: Management
Job Type: Full Time
Req ID: 9353
Pay Group: 55P
Cost Center: 569
About Transdev
Transdev Careers
Joining Transdev offers a unique opportunity to enhance a career at the forefront of the transportation industry. With a commitment to innovation and leadership, Transdev is a company where professionals can thrive in an environment that fosters growth and diversity.
Explore Job Opportunities
Transdev is actively seeking individuals who are passionate about transportation and eager to make a difference. With various job opportunities available, candidates can find positions that match their skills and interests. Transdev values the contribution of every team member in driving success and innovation.
Experience Professional Growth
Transdev is dedicated to the professional growth of its employees. The company offers comprehensive benefits and diversity training programs that support both personal and professional development. Leadership opportunities within Transdev allow individuals to excel and lead in their chosen fields.
Cultivate Your Skills
At Transdev, the focus is on cultivating a culture of learning and empowerment. Employees are encouraged to enhance their skills through ongoing training and networking opportunities. This commitment to employee development ensures that every team member can meet their career goals.
Internship Programs
For those starting their career journey, Transdev provides internship programs that offer a real-world experience in the transportation industry. Internships at Transdev are designed to build foundational skills and provide insights into the company's operations, preparing interns for full-time positions.
Engage in Networking and Innovation
Transdev promotes a culture of innovation where ideas are welcomed and explored. Employees are encouraged to engage in networking events that connect them with industry leaders and peers. This environment supports creative solutions and advancements in transportation.
Join the Hiring Process
Interested candidates are invited to apply for open positions at Transdev. The hiring process is designed to be transparent and engaging, ensuring that both the company and the candidates find the right fit. Prospective employees should prepare their resume and be ready for an interview that could lead to a rewarding career at Transdev.
Stay Informed
Keep up to date with the latest in career opportunities and industry news from Transdev. Interested individuals can subscribe to receive job alerts and updates directly to their inbox.
Apply Today
Discover the exciting career opportunities at Transdev. Search for available positions that align with your professional interests and apply today. Join a team that values diversity, innovation, and leadership in the transportation industry.
READ CAREERS BLOG
Job Alert Emails
Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the rewarding opportunities that await at Transdev.
