The Operations Manager leads and develops field operations across local and remote markets, overseeing two Field Service Managers, two Inventory Specialists, and approximately 25-30 field technicians. This role is accountable for operational performance, talent development, customer experience, safety, and execution of key business objectives.
The ideal candidate combines strong business acumen with a hands-on leadership approach. They translate business priorities into actionable plans, develop high-performing teams, and use data and technology to drive continuous improvement. Through clear expectations, sound decision-making, and consistent accountability, the Operations Manager builds a culture of ownership, operational excellence, and sustainable results.
What Success Looks Like (Objectives):- Oversee site operations and direct daily employee activity to achieve core operational goals
- Coach, train, and develop managers and service technicians to optimize team performance and drive departmental OKRs
- Leverage AI productivity tools to analyze site performance data, streamline scheduling, and optimize daily operational workflows
- Maintain high standards of customer service and operational execution across all facility functions
- Establish clear accountability structures to support career pathing toward multi-site leadership
Core Skills, Competencies, and Key Experiences (What you'll bring)- Strategic leadership capabilities to manage staff, responsibilities, and priorities in a growth-oriented, fast-paced environment
- AI Literacy to evaluate performance metrics and modernize site management processes
- Strong interpersonal and communication skills to engage effectively with staff across all organizational levels
- Advanced problem-solving, organizational, and analytical skills to address complex operational challenges
- Critical experience leading, coaching, and developing multidisciplinary operational teams
Minimum Requirements:- Minimum Education: Bachelor's degree from an accredited four-year college or university, or equivalent combination of education and experience
- Minimum Experience: 2 years of experience in site management or operational leadership
- Required Skills: Must have at least 2 years of experience with:
- Directing facility operations and staff management
- Performance coaching and team development
- Operational planning and resource scheduling in time-critical environments
Visa sponsorship not available for this role.
Salary RangeCompensation: $83,950.00/Year - $119,900.00/Year
About Our DepartmentThe In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.
BenefitsWe offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.
This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.
