Role Purpose The Fuel Operations Manager, Directs and coordinates fueling activities to provide fast and efficient services for customers by performing the following duties personally or through subordinate Duty Managers and Supervisors. The Operations Manager will be responsible for all fueling operations, ensuring that the delivery of service is consistent, professional, safe, and secure. This role requires a seasoned senior manager with a strong operational and business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment, whilst maintaining strict Menzies Corporate Governance and Financial guidelines.
What you will be doing - Fully responsible for all aspects of the station. Services offered at the station include ITP Fuelling.
- Reviews data on incoming flights such as scheduled or estimated times of arrival or departure, destinations and downline station stop, in order to plan work activities.
- Directs and coordinates all operations functions and ensures workers and equipment are available for fueling and defueling services.
- Analyzes reports and records of operations and inspects facilities to determine effectiveness of existing methods and procedures and physical condition of facilities and equipment.
- Prepares and submits recommendations designed to improve efficiency of fueling services.
- Investigates causes of accidents and recommend safety measures for preventing further occurrences.
- Leading and working with the senior team to maintain and enhance appropriate, effective safety & security systems, risk assessments, periodical inspections & audits, operational training programs, planning, operational processes, and service delivery.
- Regularly interacts with customers to promote the station and to measure the level of customer satisfaction.
- Uses customer feedback to constantly develop and improve capabilities and processes.
- Implementation of the company policies and procedures, promoting sound safety, security, and people management practice
- Promoting and driving a 'safety first' culture through all levels of the organization
- Ensure the business unit remains fully compliant with internal standards and all relevant industry, regulatory and state legislated requirement.
- Lead and motivate hard working teams to deliver excellent quality and productivity.
- Required to attend the mandatory training imposed by the Company and Airlines as per job role.
- Maintains all equipment records and monitors vehicle registration and hour meter program.
- Determines work procedures, prepares work schedules, and expedites workflow.
- Perform as a mentor to other employees and provide training to new employees.
- Some responsibilities may include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems as needed for violations of company policy.
- Assist in the preparation of performance evaluation forms.
- Prepare disciplinary incident and/or termination reports.
- Conduct shift briefings to ensure staff is organized and informed.
- Comply with the company's attendance/tardiness standards.
- Other duties may be assigned.
Safety, Security, Wellbeing and Compliance: You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for: - Bachelor's degree (B.A.) from four-year College or university; or five to ten years related experience and/or training; or equivalent combination of education and experience.
- Excellent leadership and people management skills
- Experience in business development, sales, and commercial negotiation & pricing
- Extensive management and/or support service experience, preferably in an in-to-plane fueling or ground equipment fueling environment.
- Strong communication and interpersonal skills balanced with a high level of confidence to influence and present at all levels.
- Interpersonal skills: Independence, decisiveness, and the ability to work accurately and independently of immediate support.
- Able to influence, engage and motivate at all levels.
- Flexible, determined to succeed and self-motivated.
- All applicants must hold the requisite employment authority to work in the USA.
- Must be at least 18 years of age.
- Must pass pre-employment physical test and a drug screen.
- Must have a current valid US driver's license.
- Ability to proficiently read, write and speak English.
- Able to remain calm under pressure.
- Must be comfortable lifting 70lbs.
- Must pass FBI background check and obtain US Customs seal.
- Must be available and flexible to work variable shifts including weekends and holidays.
Application Instructions Is this role ticking all the boxes for you? If so, please click apply now!
