Operations Manager

RSC Operations Manager

About this role

The RSC Operations Manager oversees and directs the Retail Support Center operational departments and exempt staff to maximize safety, quality, productivity, and employee relations.

What You'll Do

• Oversee activities directly related to warehouse operations.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with senior leadership, staff members, and others within the organization as necessary.
• Review financial statements and reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Determine staffing requirements, along with conducting and/or overseeing the interview process. Make hiring decisions and oversee training of new employees.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance. Plan and direct activities of others.
• Create developmental opportunities for direct reports, as well as their subordinates.
• Establish processes to ensure the highest quality and most efficient deliveries to Ace retailers.
• Actively pursue succession planning for self and subordinates.

Ace Hardware is committed to promoting and maintaining a safe, healthy and injury-free environment for all team members. This is our number one priority, and we will support programs and initiatives that focus on this commitment. It is critical that all team members take responsibility for their safety as well as the safety of others to ensure that Ace Hardware is a world class safety organization.

What you need to succeed:

• Be a safety champion by promoting a safe and productive workplace through your own actions, including the proper use of PPE, safe operation of powered equipment and safe lifting techniques as determined by the role.
• Be an active participant in contributing to a successful safety culture in the facility.
• Bachelor's Degree or related field or equivalent professional experience.
• Proven management experience in a distribution, logistics, or manufacturing environment.
• Ability to analyze and logistically manage a distribution workforce, including both exempt and non-exempt employees, regarding safety, quality, and productivity. Profit and loss and financial analysis skills.

Compensation Details:

$86,700 - $100,000 per year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:

• Semi-Monthly Pay
• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• 18 days of vacation immediately available (prorated in the first year) and up to 9 paid holidays depending on the month of hire
• Comprehensive health coverage (medical, dental, vision and disability - up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
• Generous 401(k) retirement savings plan with a fully vested matching contribution for the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10% of total eligible compensation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
• Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities - and we support our employees in doing the same by offering our employees opportunities to help Children's Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
• Employee Assistance Program (EAP) - access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events

• Birth/Adoption bonding paid time off
• Adoption cost reimbursement
• Identity theft protection

* Benefits are provided in compliance with applicable plans and policies.

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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.