Shift: 2nd shift
City: Strongsville
Swagelok, Northeast Ohio, USA
Position Summary: The Operations Manager is responsible for leading operational excellence within a manufacturing campus on designated shift(s). This role drives the daily operations, and the collaborative execution of longer-term strategies aligned with the organization's strategic plan. Success is measured across safety, quality, service, cost, associate engagement, and culture. The role is expected to provide critical leadership and coaching to enable continuous team development.
This position typically reports to the Manufacturing Manager for the plant/manufacturing campus and has a team of 6-12 Supervisors (direct reports) responsible for leading 100-250 hourly associates (indirect reports).
Essential Duties & Responsibilties - Leads by example in a values-based culture, ensures alignment to culture and values with leadership team and associates and connects the team to the company mission, vision, and values. Exemplifies servant leadership to ensure the success of the team.
- Drives regimented cadence (Lean Daily Management) through high shop floor engagement to resolve daily operational/personnel issues, with limited oversight.
- Leads with continuous improvement mindset to improve KPI's and achieve goals associated with safety, quality, service, cost, and engagement.
- Able to execute lean tools to drive out operational waste (I.E. CEDAC, DPS, Kaizen)
- Drives a safety focused culture; Able to perform crisis management, coach others how to navigate safety escalations and can inspire associate engagement to drive positive change
- Ensures compliance with all regulatory requirements (I.E. OSHA)
- Understands and ensures compliance with Swagelok quality management systems
- Ensures products are meeting or exceeding quality requirements; Can assist the team through product containment, disciplined problem solving and corrective actions, while maintaining product flow
- Leverages business insights to proactively manage the operations through labor, capacity, and material constraints. Can utilize the various tools needed to keep these resources balanced with the needs of the business.
- Is accountable to executing to budget, understands production variances, and drives countermeasures to meet goals.
- Administer all Human Resource systems and policies in a fair and consistent manner. This includes conflict resolution, performance management, development processes, hiring, discipline and termination processes. The Operations Manager role is expected to execute these with limited oversight and coach their teams through these processes.
- Responsible for the development of the supervisory team, including coaching, delivering timely feedback, holding the team accountable and providing opportunity for growth.
- Ensures strong alignment across the operations and functional support groups.
- Ability to field escalations during non-scheduled working hours
Education and/or Work Experience Requirements: Required:
- Bachelor's degree or a significant amount of relevant work experience.
- 4+ years of operations experience (manufacturing or comparable experience)
- 2+ years of leadership experience
Preferred:
- Fluid systems product knowledge
- Shop floor manufacturing experience with a strong understanding of the nature of manufacturing operation
Critical Competencies: - Communication & collaboration - Builds relationships across various functions, potentially including external partners. Can effectively deliver timely messaging upwards, laterally, and downwards through organization structures to influence others and support change management.
- Influence - uses compelling arguments to gain the support and commitment of others.
- Managing complexity - Can effectively navigate gray areas, competing business objectives and make balanced decisions in a fast-paced environment.
- Developing others - Ability to assess talent and help others grow, provides mentorship to others. Holds direct team and supporting functions accountable.
- Associate Engagement - Leads by example in a values-based culture, inspires the team to take ownership of their area.
- Problem Solving Skills - Able to utilize lean tools and disciplined solving processes to resolve a broad array of operational challenges.
- Ownership, accountability - Can take control of various situations, including crisis management, to manage the outcome. Can hold direct team and support groups accountable for results.
- Results driven - can effectively drive KPI's and balance competing objectives.
- Coaching - can teach the above competencies to others, including the supervisors directly reporting to the Operations Manager.
- Relationship Management: Conflict Management, Developing Others, Inspirational Leadership, and Change Catalyst
- Social Awareness: Empathy, Service Orientation, and Organizational Awareness
Working Conditions and/or Physical Requirements: Scope of Position
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click 'Apply Now' to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
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