3-5 years experience in logistics and operations support in a fast-paced environment.
Bachelor's degree preferred.
Proficiency in Microsoft Office, preferably NetSuite.
Experience managing direct reports with strong supervisory skills.
Attention to detail and accuracy.
Excellent written and verbal communication skills.
Ability to multi-task in a high-volume, time-critical environment.
Responsibilities
Manage the day-to-day operations of the Farm to Family (F2F) program.
Verify Meal Connect and place excess orders through Feeding America National Organization.
Manage produce movement by coordinating with food banks and CA growers.
Review purchase order status daily and manage F2F workflow with follow-ups.
Conduct monthly report analysis to meet established metrics.
Mediate issues between carriers, donors, and food banks to maintain relationships.
Provide quarterly performance feedback to the F2F Director.
Benefits
Comprehensive benefits package including medical, dental, and vision plans.
Retirement program with employer contribution.
Life insurance coverage.
Paid Time Off (PTO) and additional leave.
Full Job Description
Position Summary: The Farm to Family (F2F) Operations & Logistics Manager is responsible for managing the F2F fresh produce program and F2F Procurement team members ensuring member satisfaction is a top priority while maintaining a high level of customer service to our new and existing donors/growers/shippers. The Operations & Logistics Manager will support continuous improvement of service processes, monitor partner performance, track key operational metrics, and serve as an escalation point to help ensure timely and reliable delivery of services to communities, we serve.
Responsibilities:
Manage day-to-day F2F program which includes:
Verify Meal Connect on Feeding America National Organization (FANO) and place excess orders through it
Manage moving produce for CA growers by making calls to food banks
Managing produce offerings
Daily review of the PO Status report
Management of F2F workflow including frequent follow-up
Monthly analysis of reports to support the achievement of established metrics
Responsible for compliance with the Route Schedule and assisting with bi-annual routing meetings
Mediate rejection between carriers, donors, and food banks to help minimize impact on existing relationships
Handle complex issues that require 3rd party neutral reasoning
Manage F2F portion of ERP (Enterprise Resourcing Planning system) making sure contacts, items, dimensions, etc. are accurate and maintained for carriers, shippers, and food banks
Provide quarterly feedback to F2F Director to leverage organizational performance process and tools
Increase produce sales and monitor the poundage report
Interact with vendors and food bank staff responding to questions, fulfilling requests, resolving issues and review/approve produce bills
Act as back up for Produce Coordinator in creating and scheduling forecast routes.
Managing, Coaching/Training and Leading Procurement Team
Some weekend and after-hour responsibilities to ensure continuous operations will be needed
Travel up to 10%; occasional overnight for conferences, expos, food banks
Qualifications
3-5 yrs experience in logistics and operations support in a fast-paced environment
Bachelor's degree preferred
Computer proficiency, specifically Microsoft Office, preferably NetSuite
Quick learner and good listening skills
Experience with managing direct reports with strong supervisory skills
Attention to detail and accuracy
Excellent professional written and verbal communication skills as well as interpersonal skills to develop and maintain effective business relationships internal and externally
Ability to multi-task and work in high volume, time-critical processing environment
Good organizational and time management skills
Handle difficult issues that arise to help resolve and provide fair resolution
Compensation: Salary offers are determined based on final candidate qualifications and experience. The budgeted annual salary range that California Food Banks™ expects to pay for this position is $76,846.64 - $88,373.64
Benefits: Comprehensive benefits package including generous employer-paid medical, dental, and vision plans; retirement program with employer contribution; life insurance; PTO, and more.
