5-8+ years in partner operations, business operations, or account management, preferably with large platform or OEM relationships.
Bachelor's degree in Business, Operations, or related field; MBA or advanced degree is a plus.
Experience managing complex partner relationships with contractual, technical, and commercial aspects.
Strong track record in cross-functional coordination among Engineering, Product, Design, and Marketing teams.
Proficient in building and managing reporting and analytics infrastructure, with data fluency to engage with partner analysts.
Demonstrated executive presence in interactions with senior partner stakeholders.
Ability to remain calm and structured under pressure, especially during escalations and fast-moving issues.
Comfortable working across international geographies and time zones.
Responsibilities
Serve as the primary contact for partners, coordinating with Product, Engineering, Design, BI, and UXR to manage blockers.
Own escalations, contract triggers, and ensure KPI delivery for partnerships.
Build and maintain analytics and revenue-reconciliation infrastructure for consistent data usage.
Track delivery and monetization of video, localization, syndication, and AI-feed content.
Feed operational data into business development and product strategies for partner positioning and international expansion.
Act as the first responder for partner-reported issues, including bugs and outages.
Manage the incident channel and executive communications for critical issues, ensuring root-cause analysis is conducted.
Lead the agenda and KPIs for weekly and monthly business reviews.
Benefits
Flexible Time Off program
Hybrid work model
Variety of medical insurance options with $0 cost premium for employee coverage
Benefits effective from day 1, including competitive 401K match with no vesting requirement
Progressive family plan benefits
Opportunity to work for a global, industry-leading technology company
Engaging work in a collaborative environment
Full Job Description
Job brief:
We are seeking an experienced and motivated Operations Lead to own day-to-day operations for The Weather Company's global strategic partnerships including Mobile OEMs, Content and Data Licensing.. This role sits between Consumer Operations, Business Development and Product as the primary day-to-day counterpart, responsible for partner success, escalation handling, business reviews, KPI delivery, and the cross-functional orchestration that keeps every commitment on track.
Join us as we scale one of the company's most important partnerships. We move fast, and we need someone who can bring order to a fast-moving, high-stakes relationship while keeping both sides aligned on the same numbers and the same commitments.
The impact you'll make:
Serve as the partners' primary point of contact and orchestrate Product, Engineering, Design, BI and UXR to proactively manage blockers and maintain pace of execution.
Own escalations, contract triggers, and KPI delivery for partnerships so nothing falls through the cracks.
Build and maintain the analytics and revenue-reconciliation infrastructure so internal and external stakeholders work off the same data.
Own delivery and monetization tracking for video, localization, syndication, and AI-feed content.
Feed operational data and cross-functional coordination into BD- and Product-led strategy on partner positioning, international expansion, new surfaces, and ads.
Act as first responder on partner-reported bugs, outages, and feature requests across external and internal partners.
Own the incident channel, executive communications, and root-cause process on P0/P1 issues.
Own the agenda, KPIs, and delivery of the weekly and monthly business reviews.
Reconcile revenue across Finance, BD, and Analytics on a monthly basis and own the attribution taxonomy behind reporting and revenue.
Track contract terms - exclusivity, guarantees, notice windows - well ahead of renewals so nothing is a surprise.
What you've accomplished:
Partner/Account Management: experience running a large, multi-faceted partner or account relationship, ideally with contractual, technical, and commercial dimensions.
Cross-Functional Orchestration: strong track record coordinating Engineering, Product, Design, and Marketing to keep delivery on pace without owning the underlying roadmap.
Data Fluency: comfortable building and owning reporting/analytics infrastructure; able to sit as a peer next to a partner's dedicated analyst.
Executive Presence: experience representing a company directly to senior partner stakeholders on a recurring basis.
Calm Under Pressure: structured, level-headed judgment when handling live escalations and ambiguous, fast-moving issues.
International Fluency: comfort operating across geographies and time zones - partnerships span Korea, the U.S., and Europe.
5-8+ years of progressive experience in partner operations, business operations, or account management, ideally including a large platform or OEM relationship.
Bachelor's degree in Business, Operations, or a related field; MBA or advanced degree is a plus.
Base Salary: $200,000 - $235,000 The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience, among other factors.
TWCo Benefits/Perks:
Flexible Time Off program
Hybrid work model
Variety of medical insurance options including a $0 cost premium employee coverage
Benefits effective day 1 of employment include competitive 401K match with no vesting requirement, national health, dental, and vision plans
Progressive family plan benefits
An opportunity to work for a global and industry-leading technology company
Impactful work in a collaborative environment
About Athenium LLC
Athenium Analytics is a software company that provides data analytics solutions for the insurance industry. The company was founded in 2004 by David Coons and is headquartered in Boston, MA. Athenium's flagship product, Insurity, is a data analytics platform that enables insurers to improve their underwriting and claims processes. The platform uses machine learning algorithms to analyze large amounts of data and provide insights into risk and fraud. Athenium also offers consulting services to help insurers implement and optimize their data analytics strategies.
