4+ years in operations, project management, or consulting in a fast-paced environment.
Experience in building or improving processes with measurable results.
Strong automation skills to streamline repetitive tasks.
Proficient with data analysis using spreadsheets and dashboards for strategic decision-making.
Exceptional organizational skills to manage multiple priorities effectively.
Clear communicator trusted across teams to deliver results.
Passionate about education and coaching.
Responsibilities
Build an efficient onboarding process for new coaches to enhance their readiness.
Manage the coach operating system to ensure easy access to necessary tools and information.
Identify and resolve inefficiencies with sustainable solutions.
Maintain clean databases and metrics for informed decision-making by leadership.
Transform coach feedback into actionable system improvements.
Collaborate with Program and Client Success to optimize staffing for client engagements.
Design recruitment and management strategies for evolving coaching needs.
Benefits
Transparent and collaborative company culture with a focus on growth.
Ownership of strategic projects that impact various stakeholders.
Comprehensive health insurance coverage for employees and partial coverage for dependents.
Flexible spending account for health expenses.
Access to mental health and wellness resources.
Generous paid time off and holidays.
Paid parental leave and disability insurance.
Annual budget for professional development.
Remote-first work environment with necessary equipment provided.
401(k) plan and discounted pet insurance.
Full Job Description
Operations Lead, Coaching
Pathstream | Operations | Remote
About The Role
Coaches are at the heart of the learner experience at Pathstream. Our coaching team is 20+ people today, and in 2027 we expect it to double, triple, or more. The systems that got us here won't get us there, and we're hiring someone to help design and build the ones that will.
As Coaching Operations & Design [Specialist/Lead], you'll drive how we recruit, onboard, equip, and manage coaches as the team grows. You'll be coaches' first point of contact for questions, and you'll build the tools and resources that let them find their own answers over time. When something isn't working, you'll fix it at the root so it doesn't break the same way twice. The coaching work itself is evolving fast too, so you won't be maintaining a playbook; you'll be writing it, testing it, and rewriting it. You'll work closely with Program and Client Success, as well as Product and Engineering, and you'll have real say in how coaching evolves at Pathstream.
What You'll Do
Build the onboarding engine that takes a new coach from offer to first learner call quickly and confidently, and make it work at 3x today's volume.
Own the coach operating system: tools, access, partner context, and policies, so coaches spend their time coaching, not hunting for information.
Find what's broken or slow, dig to the root cause, and ship durable fixes (automation, better tooling, clearer process) rather than workarounds.
Own the data behind coaching: keep databases and key metrics clean so leadership can make staffing and program decisions with confidence.
Turn coach feedback into strategic system and process updates
Partner with Program and Client Success to staff client engagements well and make coaching a strategic lever for client outcomes.
Help design how we recruit and manage coaches as the team and the work evolve.
What We're Looking For
A minimum of 4 years in operations, project management, consulting, or similar, ideally somewhere fast-moving.
You've built or rebuilt a process or system and can point to the results.
You get bored doing the same thing twice, so you automate it, template it, or eliminate it.
You're comfortable with data: spreadsheets, databases, dashboards. You use numbers strategically to inform day-to-day operations and longer-term planning.
You're organized enough to juggle lots of moving pieces, and calm when priorities shift.
You write and communicate clearly, and people across teams trust you to get things done.
You care about education, coaching, or helping people grow at work.
WHAT WE OFFER
Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback
Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world
Competitive salary commensurate with experience and geographic location:
Zone 1 (NYC and SF Bay Area): $110K-$135K
Zone 2: $100-$125K
Zone 3: $90-$115K
Comprehensive benefits package
100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents
Flexible spending account (health)
Employee Assistance Program (mental health, financial health, legal support, and more)
Free access to wellbeing apps like Ginger and Headspace
Flexible paid time off and 13 paid holidays
Generous paid parental leave
Short and long-term disability insurance (100% company paid)
