3-6 years of experience in fintech, banking, payments, or regulated financial services
Hands-on operations experience at a technology startup, preferably early-stage
Proven track record in shipping production workflow automations, including AI systems
End-to-end ownership of operational domains, from case handling to tooling
Strong understanding of compliance and risk in financial operations
Ability to collaborate effectively with Product and Engineering teams
Proactive problem-solving approach focused on automation.
Responsibilities
Identify process gaps by handling operational cases directly
Design and implement production automations, measuring their impact
Develop workflows that automate routine tasks while managing high-risk decisions
Collaborate with Product and Engineering to create operational tools
Establish and maintain SOPs, escalation paths, and KPIs
Enhance operational capacity with a focus on automation
Continuously improve processes and metrics in your operational domain.
Benefits
Visa sponsorship available
Opportunity to work in an early-stage fintech environment
Hands-on role with significant impact on operational processes
Collaboration with cross-functional teams in Product and Engineering
Focus on automation and innovation in financial operations.
Full Job Description
About the Role
Own a core operational domain at an early-stage fintech company, such as customer operations, payment operations, or financial crime operations. You will build and improve its processes, metrics, tooling, and automation in close partnership with Product and Engineering. What You'll Do
Handle operational cases directly at first to identify process gaps and establish useful performance metrics.
Design and launch production automations, then measure their impact on throughput and quality.
Develop agent-based workflows that automate routine work while routing high-risk decisions to people.
Work alongside Product and Engineering to define and build operational tools and systems.
Create and maintain SOPs, escalation paths, KPIs, and domain processes.
Improve operational capacity while keeping the approach hands-on and automation-focused.
What We're Looking For
Approximately 3 to 6 years of experience building products or processes in fintech, banking, payments, crypto, or regulated financial services consulting.
Hands-on operations ownership at a technology startup, ideally an early-stage company.
Experience shipping production workflow automations or agents, including AI or LLM-enabled systems.
Experience owning operational domains end to end, from case handling and process design to SOPs, KPIs, and tooling.
Strong understanding of regulated financial operations, with compliance, risk, financial crime, payment, clearing, or settlement experience valued.
Ability to work directly with Product and Engineering to shape operational systems.
A proactive, practical approach to solving operational problems through automation rather than adding manual capacity.
Compensation & Benefits
Base salary: $180,000 to $220,000 annually. Visa sponsorship is available. Location
On-site in New York, New York. Candidates must be based in New York or willing to relocate.
