POSITION OVERVIEW & DESCRIPTIONThe Mexican Heritage Plaza (MHP) is seeking a highly organized and solutions-oriented Operations Manager, HR & Facilities to oversee the day-to-day operational and human resources functions that support MHP's programs, events, facilities, staff, and community activities. This role ensures that organizational systems, facilities, vendors, and administrative processes run efficiently, while also supporting employee relations, onboarding, and consistent administration of HR policy across departments. The ideal candidate is proactive, adaptable, and comfortable balancing operational and people-focused priorities in a fast-paced environment. As MHP expands its cultural programming and community footprint, this role will help build the operational and HR infrastructure needed to support sustainable growth.
GENERAL RESPONSIBILITIES AND DUTIES- Operations & Process Management
- Oversees day-to-day operations, ensuring facilities, processes, and resources effectively support programs, events, staff, and visitors.
- Develops and maintains operational procedures and systems that improve efficiency, consistency, and accountability.
- Identifies operational challenges and works with departments on practical solutions.
- Assists leadership with special projects and operational planning as needed.
Facilities & Vendor Management- Coordinates day-to-day facility needs, including routine walkthroughs to identify maintenance, safety, or cleanliness concerns.
- Manages vendor and contractor relationships, including scopes of work, performance, agreements, and insurance documentation.
- Coordinates space, access, and equipment needs for programs, meetings, and events.
- Serves as MHP's point of contact for day-to-day operations at an additional partner site where MHP provides contracted operational services, including oversight of onsite staff and prompt response to issues as they arise.
- Supports emergency preparedness and safety protocols.
Budget, Purchasing & Inventory- Develops and monitors operational budgets, purchasing, and expenditures within approved limits.
- Maintains inventory and tracking systems for equipment, keys, and operational assets.
- Coordinates with Finance on purchase requests, invoices, and budget tracking.
Event & Program Operations Support- Collaborates with Events, Production, Programs, and other departments to support event and program execution, including facility access, security, and site readiness.
- Participates in planning meetings and post-event debriefs, identifying operational risks and improvements.
- Provides onsite operational support for events as needed.
Staff & Onsite Coordination- Serves as an operational resource for staff on facilities, supplies, vendors, and access questions.
- May supervise operations or facilities staff, providing coaching, feedback, and support for development.
Safety, Compliance & Continuous Improvement- Supports compliance with safety procedures and operational standards, including inspections and incident documentation.
- Establishes tracking tools and metrics to monitor operational performance and recommends process improvements.
- Builds collaborative relationships across departments, grounded in MHP's nonprofit mission and community responsibilities.
REQUIRED QUALIFICATIONS- Bachelor's degree in Business Administration, Operations Management, Facilities Management, Hospitality, or a related field, or equivalent professional experience.
- Demonstrated experience in operations, facilities, administration, or event operations.
- Experience managing relationships with external partners, vendors, or multi-site operations.
- Experience with HR administration, employee relations, or HRIS systems.
- Strong organizational, project management, and problem-solving skills.
- Ability to manage multiple priorities, projects, vendors, and deadlines simultaneously.
- Strong written and verbal communication and interpersonal skills.
- Proficiency with Google Workspace and other business or administrative software.
DESIRED QUALIFICATIONS- Experience within a nonprofit, cultural institution, or shared/multi-tenant facility environment.
- Experience supporting large-scale events, performances, or facility rentals.
- Experience with facility operations, maintenance coordination, or vendor management.
- Experience supervising employees or operational teams.
- Familiarity with California employment law basics and HRIS platforms (e.g., Rippling).
- Conversational proficiency in Spanish.
- Cultural sensitivity and awareness of the unique strengths, needs, and opportunities of the East San Jose community.
PHYSICAL REQUIREMENTS- Ability to move throughout office, classroom, theater, event, and outdoor spaces on MHP's campus.
- Ability to occasionally assist with room setup, moving supplies or equipment, and event setup/breakdown.
- Ability to stand, walk, and bend for extended periods during facility walkthroughs and event support.
- Ability to work extended or irregular hours, including evenings and weekends, to support events and operational needs.
- Ability to travel occasionally between MHP's campus and an additional partner site in San Jose.
- Ability to respond promptly to operational issues as they arise, including at an off-site location.
- Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role.
The pay range for this role is:
90,000 - 110,000 USD per year (MHP)
