4+ years of experience in facility operations or commercial construction
Strong communication, problem-solving, and organizational skills
Ability to read and interpret blueprints
Proficiency with Microsoft Office
Responsibilities
Lead day-to-day facility management and oversee contracted service providers
Execute preventative maintenance programs and maintain documentation
Conduct routine property inspections to uphold operational standards
Address tenant operational concerns and enforce property policies
Manage daily performance of energy systems including lighting and HVAC
Oversee operational budgets and participate in capital planning
Implement and manage all Environmental Health and Safety programs
Benefits
Best-in-class benefits with affordable employee contribution levels
Generous paid time off, including vacation time, 12 paid holidays, and 80 hours of sick time annually
401(k) match with immediate vesting
Ability to purchase company stock at a 15% discount
24 paid volunteer hours and employer charitable match
Employee Assistance Program
Career-development resources
Comprehensive wellness program including ClassPass memberships
Full Job Description
The Position on our Team:
The Operations Manager is responsible for the efficient operation, maintenance, and long-term preservation of all physical assets of the property. This role ensures a clean, safe, and well-maintained environment by directing internal teams and vendor partners, coordinating with cross-functional departments, and executing corporate operational initiatives effectively. The Operations Manager partners closely with the General Manager to support strategic objectives and deliver consistent, high-quality experiences for retailers, customers, and partners.
The successful candidate must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
In This Role, You Will:
Strategic Leadership and Property Operations
Lead day-to-day facility management including direct oversight of housekeeping maintenance and other contracted service providers
Execute preventative maintenance programs and maintain required documentation
Conduct routine property inspections to ensure operational and appearance standards
Provide guidance on mechanical operational and construction-related issues
Address tenant operational concerns and enforce property policies
Ensure compliance with corporate programs operational standards and tenant requirements
Manage daily performance of energy systems including lighting and HVAC
Oversee operational budgets and participate in capital planning
Manage safety programs environmental compliance and emergency preparedness
Coordinate tenant buildouts and act as liaison with contractors, agencies and local officials
Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays.
Sustainability and Energy
Monitor utility consumption, rate structures, and rebates using building control technologies
Manage energy systems for optimal daily performance and maintain proper scheduling of lighting and HVAC to support efficiency goals.
Financial Management
Review and approve expenses in alignment with company policy
Manage budget performance with focus on operational efficiency and cost control
Capital Projects
Partner with the General Manager and Corporate Operations to develop annual and five-year capital plans
Manage capital projects including bidding contract management and execution
Environmental Health and Safety
Implement and manage all EHS programs including hazardous materials emergency procedures and safety training
Serve as the primary safety coordinator
Tenant Coordination
Maintain working knowledge of plans and conduct required contractor meetings
Oversee tenant and landlord construction projects, ensuring compliance with codes, permits, and lease requirements.
Develop strong tenant relationships through pre-construction and follow-up meetings with tenant contractors.
Ensure compliance with Rules & Regulations, lease requirements, and timely completion of construction.
Assist Tenant Coordination with as-built conditions, available utilities, and known constraints.
Must be able to return to the property within 30 minutes due to unforeseen circumstances.
The Employer retains the right to change or assign other duties to this positionReasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.
What You Bring to Macerich:
4+ years of experience in facility operations or commercial construction
Strong communication problem-solving and organizational skills
Ability to read and interpret blueprints
Proficiency with Microsoft Office
Macerich's Total Rewards:
Best-in-class benefits with affordable employee contribution levels
Generous paid time off, including vacation time, 12 paid holidays and 80 hours of sick time annually
401(k) match with immediate vesting
Ability to purchase company stock at a 15% discount
24 paid volunteer hours and employer charitable match
Employee Assistance Program
Career-development resources
Comprehensive wellness program including ClassPass memberships
And more...
At Macerich, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. To that end, we do believe in a healthy work/life balance and are proud to offer Remote Fridays for our Corporate offices and Field Fridays for our Retail Properties.
The compensation for this position is determined based on several factors, including the candidate's experience, qualifications, and the specific requirements of the role. Final salary offers will be discussed during the interview process and will reflect the candidate's skills and the company's compensation structure.
The range for this position is $115,000 - $150,000 plus 15% Bonus Potential
About Macerich
Macerich is a self-managed real estate investment trust (REIT) that focuses on the acquisition, leasing, management, development and redevelopment of regional malls throughout the United States. The company was founded in 1964 and is headquartered in Santa Monica, California. Macerich owns interests in 47 regional shopping centers, including 42 wholly owned centers and five centers in which it holds partial interests. The company's portfolio includes over 50 million square feet of leasable space.
