The Operations Engineer II provides organizational support and guidance to improve the internal and external customer experience using qualitative data. They collect, organize, analyzes, and summarize data to uncover process related gaps in the organization's delivery of service. The Operations Engineer II is critical to ensure related changes meet the business need / objectives, ensure it is clearly defined and a full end-to-end solution has been identified, agreed and understood by the impacted IT teams as well as the business users.
What you will do here:- Ensure that daily Job Processing (scheduling, system backups, posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.
- Monitor daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications
- Administer enterprise scheduling and system monitoring tools to manage the DSFCU computing environment including infrastructure, ATMs, messaging and enterprise applications.
- Manage and communicate escalate issues / exceptions in a timely fashion to senior engineering staff and IT Management.
- Provide management reporting to measure and demonstrate processes and job are completed accurately and timely according to service level agreements.
- Provide on call support to support the DSFCU enterprise.
- Provide technical support for the core processing system including any interruptions to operational service.
- Responsible for all maintenance activity associated with the Core Processor including such activities as data updates, end of day processing, end of month processing and ACH processing.
- Perform other job-related duties as assigned.
What you will need:- Bachelor's degree in Computer Science or related field (preferred) OR equivalent combination of education and experience required.
- 4+ years of relevant work experience required.
- 1+ years Credit Union or Banking processing experience required.
- Demonstrated proficiency in database (queries), reporting and system monitoring; process / procedure development and adherence, diagramming, implementation and improvement required.
- Linux System knowledge required.
- Effective verbal and written business communication skills, effective presentation skills, and active listening skills required.
- Demonstrated proficiency using Microsoft Office Suite, (Outlook, Word, Excel, PowerPoint) required.
- DB2 knowledge or experience with Oracle, SQL Server, PostgreSQL, MySQL or another relational database preferred.
Location: Phoenix, AZ
Job Type: Hybrid
#LI-Hybrid
