Full Job Description
Operations Engineer II, AWS Managed Services (AMS)
As a member of Managed Service team, this role will be working with our amazing Operation, Database, and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry.
Key job responsibilities
• Develop trusting relationship with customers, understanding their business needs and review of service disruptions, monthly/quarterly metrics, and pre-launch planning
• Utilize technical skills to investigate complex support cases and technical challenges
A day in the life
See what the team say about their roles:
https://emea-resources.awscloud.com/write-your-own-story/meet-joseph-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-liga-sr-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-balint-senior-technical-account-manager https://emea-resources.awscloud.com/write-your-own-story/meet-shlomo-senior-technical-account-manager
BASIC QUALIFICATIONS
- Bachelor's degree in computer science or equivalent
- 4+ years of network and operating system support experience
- 4+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
PREFERRED QUALIFICATIONS
- Experience with aspect(s) of security: network, application, security protocols, cryptography, etc.
- Experience with Configuration Management Software.
- Scripting and / or programming experience with at least one scripting language (PowerShell, Ruby, Python, Bash).
- Experience in a DevOps team, supporting CI/CD workloads.
- Experience configuring, managing or troubleshooting systems of scale (cloud, virtualization, distributed networks, co-location).
- Experience in Networking (e.g. Deploying and troubleshooting LAN, VPN, Firewalls, TCP/IP etc.).
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually