DescriptionREMOTEWe are looking for an experienced Operations Director to lead the daily operations of our firm and continue our record of excellence. This is NOT an office manager role: we are seeking an accomplished Operations Leader who has a demonstrated record of success in the delivery of professional services.
Yes, our preference is that you have experience in a Law firm or other professional service industry, but more importantly, that you can organize People, Processes, and Technology to efficiently deliver our services.
FINAL INSTRUCTIONS- Provide a resume AND a cover letter. We don't need a novel-length cover letter, just proof that you know how to elevate and sustain the performance of a professional services firm.
ResponsibilitiesWHAT YOU'LL BE DOING• Leading the delivery of all administrative functions for the firm: Marketing, Sales, Production, Systems, and Accounts Payable & Receivable.
• Designing and implementing operating processes and procedures that deliver superior service and results to clients.
• Building a data-driven firm, managed by Key Performance Indicators (KPIs).
• Recruiting, hiring, onboarding, and developing a top-performing team.
• Overseeing the Firm's Case Management, Contact Management, and Document Management operations.
QualificationsWHO YOU ARE• You've got at least 2 years of Operations Leadership experience, preferably in a law firm - or even better - an Immigration law firm.
• You have a record of success delivering Operational Excellence by leading people, processes, and technology.
• You're a proven motivator who brings out the best in the team and specializes in managing a remote workforce.
• You're a strong project manager, able to break down long-term initiatives into specific deliverables that deliver results ON TIME.
• You know how to build trust fast and don't flinch at emotional conversations.
• You have emotional intelligence, not just hustle.
• Bilingual in English and Spanish is a plus.
