10+ years of operations experience in the collision industry
5+ years of people management experience
Strong knowledge of insurance procedures and requirements
Proficient in CCC One software
Driven personality with strong problem-solving skills
Ability to thrive under pressure and manage multiple priorities
Responsibilities
Lead and manage the assigned territory to achieve company performance targets
Ensure market locations rank in the top 10% of the industry for KPIs and customer service
Model and enforce high standards of customer service and team accountability
Recruit and develop employees for future leadership roles
Conduct quality checks to maintain high standards
Build and maintain relationships with insurance accounts and customers
Foster a positive work environment while driving team urgency to exceed goals
Ensure shop organization and maintenance standards are met
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus ('Cash From Crash')
5 Paid Holidays
Full Job Description
Responsibilities
Successful Candidates must possess/meet the following:
Proven Strong Performance: Candidates should have a track record of exceptional performance in their current location. This includes consistently achieving and exceeding key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability.
Leadership Abilities: Candidates should possess strong leadership skills, including the ability to inspire and motivate teams, drive results, and effectively manage resources.
Strategic Thinking: Candidates should demonstrate the ability to think strategically, identify opportunities for improvement, and implement innovative solutions to drive operational excellence.
ESSENTIAL FUNCTIONS:
Responsible for the overall leadership and management of assigned territory/market.
Achieve or exceed company targets and standards for performance and growth.
Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry.
Model and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily.
Recruit, manage, and develop employees for future growth within our organization.
Measures quality standards by performing in-process and final quality checks.
Facilitates and nurtures relationships with insurance accounts, agents, and customers.
Excels in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals.
Ensure that the shop is maintained correctly and organized.
Create and develop new/future leaders.
Qualifications
Knowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers
10+ years of operations experience
5+ years of people management experience required
Driven personality, eager to grow, and able to work well under pressure
Experience using CCC One
Strong problem-solving skills
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus ("Cash From Crash")
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
