Description We are seeking a Operations Director to join our team. This position is an internal role within A&M's IQx operations team, reporting directly to the COO and Finance lead for IQx.
We value a healthy work-life balance and promote in-person collaboration by providing a flexible remote work arrangement with select days in the office, as needed. Ideal office locations are New York City or Philadelphia, but this is flexible.
We offer excellent opportunities for career advancement and building leadership skills. Our business is committed to each team member's development, training, and exposure to business leaders.
How you will contribute As an Operationsirector, your primary responsibility will be for program management, resource management, onboarding activities, supporting the growth for our business, and helping us thrive to achieve our goals. The Operations Director is expected to grow to support the operations functions of the IQx business more broadly. Your primary responsibilities as we launch will include:
- Lead program management for IQx, including planning, tracking, and driving to completion the initiatives that support the launch and growth of the business
- Support and drive internal initiatives, coordinating across stakeholders, managing timelines and deliverables, and reporting progress to leadership
- Establish and run IQx meeting cadences (e.g., leadership, staffing, and pipeline reviews), including agendas, materials, action tracking, and follow-up
- Help set up and scale the IQx practice, building the operating processes, tools, and governance that will support the team as it grows
- Go-to person for all staffing matters for our business unit
- Assess and plan future resource requirements, driving utilization based on a thorough understanding of current and future project pipeline.
- Build relationships across the business with internal stakeholders including Senior Management, Talent Acquisition, HR, Finance and Operations teams
- Effectively plan for, and advise on conflicts and issues, on a regular basis, prioritizing based on commercial needs and key skills available
- Build awareness of individuals' performance goals and development needs, influencing resourcing decisions that further the continuation of business and individuals' skill-set development
- Advanced use of staffing/ workforce planning tools, AI and reporting (for example Profinda, Claude, PowerBI) in measuring utilization and influencing staffing decisions
- Collaborate extensively with the wider Resource Management teams across North America and globally, as required by project needs
Qualifications The ideal candidate will be excited about becoming a true strategic partner for our business. We are looking for people who are personable, knowledgeable, entrepreneurial, and fun. A unique blend of qualities that cannot be fast-tracked into existence. You possess desirable qualities such as being anticipatory, engaged, and respectful, which earns the respect of others. Other preferred experience includes:
- Program management experience, with a track record of leading cross-functional initiatives, managing multiple workstreams, and setting up operating rhythms and meeting cadences
- Resource Manager with several years of experience in a consulting firm or matrix organization; experience in Ops, HR or Recruitment role also beneficial for the role
- Able to effectively partner with Business Leaders and other Resource Managers in the firm, working closely with the wider North America Resource Management leads
- Excellent relationship building skills, communicating with Business Leaders and staff
- Able to manage staffing by efficiently prioritizing multiple competing demands and dealing with tight deadlines
- Able to present meaningful reporting insights to senior leadership, delivering key resourcing messages and driving agreed-upon actions
- Degree educated with several years of work experience in a professional services or corporate environment
- Advanced proficiency in Microsoft Office Suite, and knowledgeable in AI as well as resource planning tools
- Previous experience using a Resource Management/ Planning tool would be advantageous but not essential
- Keen to take on responsibility and grow the role
- Ability to thrive in a fast-paced environment, and drive positive change
- Strong time management skills with the ability to plan and priorities workload
- High degree of accuracy and attention to detail
- Use initiative to solve problems and make appropriate recommendations for resourcing decisions
- Works well under pressure and with challenging individuals
- Keen to take ownership of resourcing problems and motivated to deliver value
If you see yourself in this description, we want to hear from you!
How will you grow and be supported?
Your journey at A&M We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.
The salary range is $150,000 - $170,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
