Bachelor's degree in IT, Computer Science, Communications/Marketing, or related field
3+ years of project management or technology delivery experience in an agency or production environment
Proven track record with Agile or Scrum methodologies
Hands-on familiarity with marketing operations tools like Airtable and SendGrid
Strong vendor and stakeholder management skills
Excellent verbal and written communication skills
Demonstrated ability to mentor peers and drive cross-functional alignment
Responsibilities
Own end-to-end delivery for marketing systems, including intake and performance monitoring
Develop deep knowledge of complex technology stacks and creative workflows
Lead implementation and optimization of automation and integration solutions
Oversee studio operations support, including artwork and quality control
Define and enforce creative operations policies across a multi-region organization
Facilitate cross-departmental planning sessions and prioritize development backlogs
Partner with IT and vendors to evaluate and onboard new software
Benefits
Generous medical, dental, and vision benefits
Paid parental and medical leave programs
401(k) with company match and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups
Full Job Description
WHY WE THINK YOU WILL LOVE THIS ROLE
Operations Design Enablement Manager will sit within our Operations Design and Enablement team. This role builds on foundational technology processes and extends into strategic planning, cross-functional leadership, and vendor management. The individual will partner with internal stakeholders and agency leadership to translate business goals into scalable technical solutions, drive process improvements, and ensure consistent delivery of high-quality creative services.
WHAT YOU WILL BRING TO THE ORGANIZATION
Proven experience owning end-to-end delivery for marketing systems, including intake, configuration, and performance monitoring
Ability to quickly develop deep knowledge of complex technology stacks, creative workflows, and client requirements
Demonstrated success leading the implementation and optimization of automation and integration solutions (e.g., Airtable, SendGrid, Files.com, Zapier) to improve turnaround times and data accuracy
Experience overseeing studio operations support, including Print and Digital artwork, Archiving, Trafficking, QC, and Technical Advice, and mentoring junior team members
Skilled at defining, documenting, and enforcing creative operations policies and standards across a multi-region organization
Strong cross-functional collaboration skills, with experience partnering with technical teams to scope enhancements, set timelines, and manage resource plans
Ability to facilitate cross-departmental planning sessions and prioritize development backlogs
Experience partnering with IT and external vendors to evaluate and onboard new software (e.g., DAM, CMS, localization tools)
A track record of driving competitive and trend analyses to inform technology roadmaps
Excellent communication skills, with experience reporting status, risks, and insights to senior leadership and client stakeholders
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
Bachelor's degree in IT, Computer Science, Communications/Marketing, or related field
3+ years of project management or technology delivery experience in an agency or production environment
Proven track record with Agile or Scrum methodologies, sprint planning, and iterative delivery
Strong vendor and stakeholder management skills, with the ability to negotiate scope and SLAs
Excellent verbal and written communication, with a focus on translating technical concepts for non-technical audiences
Demonstrated ability to mentor peers, drive cross-functional alignment, and influence decision-making
Comfort working in a fast-paced, ambiguous environment and proactively identifying optimization opportunities
Starting salary between $100,000-$120,000
TOTAL REWARDS
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:
Our commitment to rewarding results
Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers'-and our company's-success
There's more ...
Generous medical, dental, vision and other great benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups
#LI-AM1
#LI-hybrid
About The Marketing Store Worldwide
The Marketing Store Worldwide is a global customer engagement agency that specializes in creating personalized experiences for brands and their customers. The company is headquartered in Chicago, Illinois, and has offices in more than 10 countries. The Marketing Store's services include loyalty programs, digital marketing, social media, and experiential marketing. The company serves a diverse range of clients, including McDonald's, Nissan, and Coca-Cola. The Marketing Store was founded in 1986 and has a long history of innovation and creativity in the industry.
