Job Title
Operations Delivery Manager
Location
Orlando Intl Airport (MCO) - Orlando, FL 32827 US (Primary)
Job Type
Full-time
Category
Operations
Education
Job Description
The Delivery Operations Manager will manage operational excellence across multiple airport and resort retail locations, overseeing execution, loss prevention, and financial discipline. This role provides hands-on support to Multi-Unit Managers, using data-driven insights, targeted interventions, and consistent operational standards to strengthen leadership effectiveness and safeguard commercial performance.
Key Impact:- Consumers: Experience seamless service, strong product availability, and consistent brand engagement across all locations.
- Store Teams: Empowered, coached, and developed to deliver high-quality, consistent execution.
Key Responsibilities- Elevate operational consistency, compliance, and financial controls across assigned locations
- Analyze performance data to identify risks, trends, and opportunities for improvement
- Lead focused action plans to reduce shrink, improve inventory accuracy, and strengthen execution
- Conduct regular field visits to coach store teams and reinforce standard operating procedures
- Support Multi-Unit Managers with operational expertise, allowing them to focus on people and sales performance
- Partner cross-functionally to improve processes, merchandising execution, and inventory flow
- Ensure adherence to company policies and airport/resort regulatory requirements
- Provide clear reporting and actionable insights into senior leadership
Compensation: $90,000 annually
Job Requirements
- 5+ years of multi-unit or operational leadership experience in retail, airport, or resort environments
- Strong understanding of retail KPIs, loss prevention, inventory management, and expense control
- Analytical and financially savvy, with the ability to translate data into action
- Proven ability to influence, coach, and drive accountability in the field
- Highly organized, adaptable, and comfortable in fast-paced, regulated environments
- Proficient in Microsoft Office, particularly Excel
