Bachelor's degree in Business/Management or related field, or equivalent experience
2+ years in restaurant operations, finance, or business consulting
Experience in multi-restaurant settings preferred
Foundational P&L literacy and ability to interpret financial statements
Proficiency in Microsoft Word and Excel
Effective written and verbal communication skills
ServSafe certification required
Responsibilities
Conduct hub trainings with documented follow-up and execute company initiatives
Visit each restaurant in the portfolio at least once per quarter
Prepare for store visits by reviewing performance metrics and root-cause analysis
Protect brand integrity by addressing inspection failures and providing coaching
Document observations using SMART goal frameworks and schedule follow-up visits
Maintain a detailed calendar of work-related visits and activities
Send bi-weekly regional scorecard emails with metrics and analysis
Collaborate with cross-functional departments as needed
Provide timely feedback to franchisees and build trust with management
Represent brand values at meetings and events
Benefits
Medical, Dental, and Vision Insurance
Company-Paid Disability, Critical Illness, and Basic Life Insurance
401K with Company Match
50% Off Meal Discount at Company-Owned Locations
Parental Leave
Child Care Assistance
Education Assistance Program
PTO and 9 Company Holidays + 2 Floating Holidays
Full Job Description
Benefits Include
Medical, Dental, and Vision Insurance
Company-Paid Disability, Critical Illness, and Basic Life Insurance
401K with Company Match
50% Off Meal Discount at Company-Owned Locations
Parental Leave
Child Care Assistance
Education Assistance Program
PTO and 9 Company Holidays + 2 Floating Holidays
DEFINITION
The Operations Consultant I is a field role responsible for improving restaurant performance across an assigned portfolio of 30-50 locations. Reporting directly to the Field Operations Manager, the Operations Consultant executes brand standards, conducts store visits and hub trainings, and builds foundational relationships with franchisees and above-store management. This role is focused on consistent execution of core operational responsibilities.
ESSENTIAL JOB FUNCTIONS
Essential duties may include but are not limited to the following:
Conduct shoulder-to-shoulder hub trainings with 100% documented follow-up; execute all additional company-wide initiatives as directed by the Field Operations Manager
Visit each restaurant in the assigned portfolio a minimum of once per quarter, with increased frequency for underperforming locations
Prepare for every store visit and meeting by reviewing current performance metrics, scorecard data, and root-cause analysis relative to each location
Protect brand integrity by executing follow-up protocols on Steritech, RER, and food safety inspection failures; deliver appropriate coaching when warranted
Document store observations accurately and thoroughly using established SMART goal frameworks; schedule and conduct structured follow-up visits
Maintain a detailed rolling 30-day calendar of all work-related visits and field activities
Send bi-weekly regional scorecard email with required metrics and written analysis
Submit all projects, documentation, recaps, and reports by deadlines assigned by the Field Operations Manager; archive all materials on the ZDrive or current records system
Collaborate with cross-functional departments including Design & Construction, Training, Ops Services, Menu Innovation, Marketing, and IT as needed
Deliver timely, appropriate feedback to licensees; build foundational trust with franchisees and above-store managers within the region
Demonstrate brand values and culture through personal representation at meetings and company-related events
KEY COMPETENCIES
Foundational P&L literacy; ability to read and interpret restaurant-level financial statements
Business acumen with the ability to communicate performance data to above-store managers and franchisees
Proficiency in Microsoft Word and Microsoft Excel
Effective written and verbal communication skills; emerging public speaking ability
Interpersonal skills to build and maintain working relationships with franchisees and field partners
Ability to facilitate a foundational understanding of operational procedures to above-store management
Working knowledge of applicable state and federal workplace health and safety regulations
Must attain and maintain ServSafe certification
EDUCATION AND EXPERIENCE GUIDELINES
Education: Bachelor's degree in Business/Management or related field; OR equivalent combination of education and experience
Experience: 2+ years of related experience and/or training in restaurant operations, finance, business, training and/or leadership; previous experience in business consultant role and in multi-restaurant setting preferred
PAY RANGE
$75,000 - $90,000
About Zaxbys
Zaxby's is a fast food restaurant chain that specializes in chicken wings, chicken fingers, sandwiches, and salads. The company was founded in 1990 in Statesboro, Georgia, and has since expanded to over 900 locations across the United States. Zaxby's is known for its signature dipping sauces and commitment to using fresh, high-quality ingredients. The company is privately owned and operated, and is headquartered in Athens, Georgia.
