Job DescriptionThe Operations Change Manager represents Operations in complex, high-visibility projects supporting Merchant Payment Services and other enterprise initiatives across U.S. Bank. This individual works closely with project teams, product partners, developers, business leaders, frontline teams, and subject-matter experts to understand operational impacts and ensure new products, processes, and technologies can be implemented successfully. This role is well suited for an experienced project or change-management professional who can get into the details of operational workflows while clearly communicating the broader business story to senior leaders.
Key Responsibilities
- Represent Operations in complex Merchant Payment Services projects and, as needed, broader U.S. Bank initiatives.
- Lead operational change-management activities from early project discussions through commercialization, implementation, and operational readiness.
- Partner with project teams, product leaders, developers, business leaders, and subject-matter experts to understand proposed changes and assess impacts to operational teams.
- Document current- and future-state processes, create process flows, and identify gaps that could result in manual work, customer impact, operational risk, or implementation challenges.
- Conduct operational impact assessments and translate findings into clear recommendations, action plans, and readiness requirements.
- Coordinate training, procedures, knowledge articles, communications, and other materials needed to prepare frontline employees and leaders for change.
- Track risks, issues, dependencies, decisions, and open items through resolution.
- Organize and synthesize large amounts of project information into a clear story that explains the change, its operational impact, and the actions required.
- Adjust communication based on the audience, providing detailed guidance for frontline employees and subject-matter experts while delivering concise, executive-level updates to senior leaders.
This role requires working from one of the posted U.S. Bank locations three (3) or more days per week.Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Four or more years of related experience
Preferred Skills/Experience
- Significant project-management, change-management, or operational transformation experience.
- Experience supporting complex, large-scale implementations within an operations, banking, financial-services, or call-center environment.
- Strong executive presence with the ability to communicate effectively with senior leaders, frontline employees, and technical and nontechnical partners.
- Strong risk and issue identification skills, including the ability to anticipate downstream operational consequences.
- Excellent organization and prioritization skills, particularly when managing multiple concurrent projects and large amounts of information.
Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00
Posting may be closed earlier due to high volume of applicants. 
