3-5 years of process/performance improvement experience, focusing on operational change and lean principles.
Bachelor's Degree or equivalent experience in a relevant field.
Strong adaptability and interpersonal skills for effective communication with senior leaders.
Proficient in Excel, PowerPoint, Smartsheet, and Visio.
Excellent oral and written communication skills, with a focus on group facilitation.
Lean Six Sigma certification preferred.
Responsibilities
Utilize business insights to guide leadership in achieving organizational transformation.
Coach leaders on systems thinking and management system design.
Provide project management support to develop and execute improvement roadmaps.
Lead teams in process improvement activities using Lean and quality improvement tools.
Analyze and communicate business data to drive transformation and operational improvements.
Coach teams on data analysis to quantify the impact of solutions.
Benefits
Opportunities for remote work in a hybrid model.
Engagement with a premier academic medical center.
Support for professional development and training in operational excellence.
Collaborative work environment focused on improving patient care and experience.
Full Job Description
Job Description
Join one of the nation's premier academic medical centers, UChicago Medicine, as an Operational Excellence Partner. This is an on-site position with opportunities for remote work. You will need to be based in the greater Chicagoland area.
In this role, the Operational Excellence Partner will provide support across the University of Chicago Health System, including the Medical Center and Community Health and Hospital Division. The Operational Excellence Partner will engage staff, and team, with leaders, to improve operational performance and drive cultural change. The improvement focus encompasses management system processes and operational work processes in clinical, support and administrative areas, with the aim of enhancing care delivery and patient experience.
Essential Job Functions
Utilizes business skills and insights to guide leadership and staff in achieving stated business objectives and organizational transformation.
Possesses solid knowledge of operations, successful approaches for organizational change and sustainment, and strong business acumen.
Coaches leaders in systems thinking, management system design, deployment and change management, process analysis/improvement, and workflow design and optimization.
Provides project management skills by working with teams to develop and execute improvement roadmaps, drive metrics, and sustain process improvement.
Leads, supports, and prepares teams to conduct process improvement activities using appropriate tools and methods such as 5S, Standard Work, Managing for Daily Improvement, Value Stream Analysis, Process Flow Mapping, Problem Solving, as well as other Lean and quality improvement tools.
Demonstrates ability to collect, analyze, and communicate business data with leadership and front-line teams and drive transformation.
Coaches teams on the use of data analysis to identify the impact of solutions and quantify financial and operational impacts of change.
Other duties as assigned.
Required Qualifications
Ability to partner and communicate effectively with senior leaders to formulate, develop, and support execution of business transformation plans
3-5 years of previous process / performance improvement experience, with focus on operational change, implementation of lean and quality improvement principles, and facilitation of Kaizen / Rapid Improvement Events
Bachelor's Degree or equivalent training acquired via work experience or education
Requires a high level of adaptability and interpersonal skills
Oral and written communication skills, presentation skills, strength in group and process facilitation
Excel, PowerPoint, Smartsheet, and Visio experience
Travel to UCM sites around Chicagoland
Preferred Qualifications
Lean Six Sigma certification
Position Details
Job Type/FTE: Full Time
Shift: Days
Job Location: Hyde Park (Hybrid)
Unit/Department: Operational Excellence
CBA Code: Non-Union
About The University of Chicago Medicine
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