Position Summary:The Online Fitting & Support team plays an important role in delivering a best-in-class customer experience to 2nd Swing ecommerce customers. The Online Sales & Equipment Expert provides advanced golf equipment knowledge and personalized recommendations to help golfers make confident purchasing decisions. This role handles complex product inquiries, guides customers through custom equipment orders, and serves as a trusted resource for both customers and teammates.
This position a full-time in-office position located in Eden Prairie, MN. No remote work will be offered. Weekend availability required. The ideal candidate is an experienced, certified fitter who is equipment obsessed, precision-focused, and fluent in advanced fitting technologies. They can interpret complex performance data, explain technical concepts with confidence, and develop tailored equipment recommendations for a wide range of golfers. This individual serves as a subject matter expert, supports the development of other fitters, and helps elevate the team's overall fitting standards.
Responsibilities:- Conduct advanced online club fittings using detailed swing characteristics, ball flight data, and golfer performance goals.
- Analyze launch monitor data to develop precise, data-driven equipment recommendations.
- Apply advanced knowledge of club specifications, shaft profiles, head designs, loft, lie, length, grip options, and equipment customization.
- Use TrackMan, Quintic, Foresight, and other fitting technologies to evaluate performance and guide fitting decisions.
- Interpret complex fitting data and translate findings into practical recommendations that improve consistency, distance, accuracy, and overall performance.
- Recommend equipment across major OEM brands based on detailed performance analysis, player preferences, and fitting objectives.
- Guide golfers through advanced custom club orders and equipment specifications.
- Handle complex fitting scenarios and provide expert guidance on equipment compatibility and customization.
- Stay current on tour-level equipment trends, manufacturer technologies, product releases, and fitting methodologies.
- Serve as a subject matter expert and provide technical guidance and mentorship to other fitters.
- Share fitting insights, best practices, and equipment knowledge to support team development.
- Identify opportunities to improve fitting processes, customer experiences, and the use of fitting technology.
- Deliver exceptional customer service while building trust and long-term relationships with golfers.
Required Qualifications:- 5+ years of advanced tour-level golf club fitting experience.
- Competitive golf background, including collegiate golf experience or equivalent high-level playing background.
- OEM club fitting certification from a recognized golf equipment manufacturer (ex: Ping, TaylorMade, Titlist, etc.)
- Required TrackMan certification or equivalent manufacturer-recognized TrackMan qualification.
- Advanced fluency with TrackMan and the ability to interpret detailed launch monitor data.
- Strong working knowledge of Quintic, Foresight, and other golf fitting technologies.
- Extensive knowledge of golf equipment technology, club construction, shaft performance, fitting variables, and equipment customization across major brands.
- Demonstrated ability to translate complex fitting data into precise, personalized equipment recommendations.
- Strong understanding of ball flight, launch conditions, and the relationship between equipment specifications and player performance.
Physical Requirements:- Ability to work some weekend days.
- Prolonged periods of sitting, standing, and bending.
Full-Time Benefits - Employee programs, including PGA membership dues support
- Paid Time Off
- 401(k) company match
- Medical, dental, and vision insurance
- HSA/FSA options
- Employee merchandise discounts
- Ongoing training and career development
- Health and wellness initiatives
- Work-life balance
Compensation:$35-$50 per hour, based on previous experience.
