Excellent communication skills with a customer-focused approach
Strong analytical skills and logical thinking
Proficient in project management and multitasking
Ambitious with a problem-solving mindset
Ability to work independently across different time zones
Graduated in relevant fields such as IT, Industrial Engineering, or Economics
Familiarity with CRM tools like Salesforce or HubSpot is a plus
Experience in end-to-end software implementation is highly advantageous
Responsibilities
Lead the onboarding process for customers from start to finish
Conduct customer meetings and calls across various time zones
Collaborate with cross-functional teams to ensure seamless integration
Gather and analyze customer business requirements
Configure and integrate solutions based on customer needs
Address customer inquiries and provide ongoing support
Ensure customer satisfaction with the onboarding experience
Benefits
Opportunity to work in a dynamic, customer-facing role
Engage with diverse teams and clients globally
Develop technical and analytical skills in a supportive environment
Gain experience with leading CRM tools and software implementations
Flexible working hours to accommodate different time zones
Full Job Description
The Onboarding Manager is responsible for leading the customer's onboarding process both high-level and low-level, while acting as the trusted advisor of the customers.
Your day-to-day tasks will include customer meetings and calls in different time zones, collaborating with different teams, and working in-depth on Dealhub's solution and its ecosystem.
You will be responsible for collecting customer's business requirements, build the configuration and integrations, answering questions, and ensuring the client is satisfied with the solution. You'll lead the onboarding process and projects end-to-end, and make sure to provide the best solution for our customers worldwide.
It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!
Requirements
Fluent in English (both written and verbal)
Excellent communication skills with strong customer-facing orientation
Extraordinary logical thinking, with strong analytical skills and a data-oriented mind
Strong project management skills and ability to manage multiple tasks
Great ambitious and problem-solving approach
Ability to work in different time zones and manage your calendar independently
Collaborative persona that loves working in a team
Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems / Economics)
Experience or proven knowledge of CRM tools (Salesforce / HubSpot / Microsoft Dynamics) - advantage
Experience of implementing software end-to-end - great advantage!
About DealHub.io
DealHub.io is a software company that provides a cloud-based platform for automating and streamlining the trading process. The company's platform is designed to help financial institutions manage their trading workflows more efficiently, reducing operational risk and increasing profitability. DealHub.io's platform includes a range of features, including real-time pricing, analytics, and risk management tools. The company was founded in 2013 and is headquartered in London, England.
