The RoleAquarian Holdings is looking for an exceptional individual to join our Workplace Services team as an Office Services Manager, reporting to the Director, Workplace Services - Headquarters.
The Office Services Manager will lead daily workplace services that enable employee productivity, including floor support, pantry and conference room operations, mail and document services, workplace readiness, office supplies, and employee requests. A central focus is developing a proactive, relationship-driven Floor Coordinator program that anticipates needs, removes friction, and owns requests through resolution across functional boundaries.
The successful candidate is a resourceful service leader who combines strong operational judgment, exceptional follow-through, and a relationship-driven approach to service delivery.
This position is five-days per week in office, located in New York City, with an ability to travel to other Aquarian locations if necessary.
Responsibilities:- Lead all aspects of the Office Services teams, including hiring, staff development, coordination, scheduling, coaching, and performance management
- Develop and lead a proactive, relationship-driven Office Services Coordinator program tailored to the needs of each employee population.
- Establish mechanisms to identify, track, escalate, and resolve employee workplace requests through completion
- Manage pantry operations, including vendor management, ordering, inventory, replenishment, receiving, storage, cleanliness, readiness, and waste controls
- Oversee conference room operations, including room resets, supplies, scheduling mechanics, and escalation of technology or facilities issues
- Manage mail, package, courier, copy, print, scanning, document, office supply, equipment, and workplace inventory services
- Coordinate workplace readiness for employee onboarding and offboarding, including workstations, furniture, ergonomic needs, supplies, and cross-functional coordination
- Partner closely with Building Services, Hospitality & Workplace Experience, Human Resources, IT, Security, and external vendors to deliver seamless workplace operations and resolve employee needs.
- Develop operating procedures and lead process improvement efforts across floor services, pantries, conference rooms, mail and document services, workplace readiness, and employee support
- Manage Office Services budgets, inventory, service levels, and vendor performance to ensure operational effectiveness and service excellence.
Ideal profile and characteristics:- Demonstrates an uncompromising commitment to excellence, ownership, and accountability, consistently delivering high-quality results with intentional urgency, sound judgment, and attention to detail.
- Thrives in a high-performance environment, embraces continuous learning and feedback, and demonstrates a genuine desire to grow while contributing to the continued evolution and scaling of the organization.
- Genuine hospitality mindset with a warm, polished, confident, and highly discreet presence.
- Demonstrates exceptional service leadership instincts, proactively identifying opportunities to enhance employee and guest experiences while anticipating business, operational, and stakeholder needs.
- Trusted relationship builder who effectively partners with leaders, Executive Assistants, vendors, workplace teams, and cross-functional stakeholders to influence outcomes and drive service excellence.
- Highly organized and detail-oriented, capable of managing multiple priorities, changing schedules, and competing demands without sacrificing quality.
- Calm and composed under pressure with a practical, solution-oriented mindset and the ability to navigate service disruptions with professionalism and discretion.
- Exceptional interpersonal, written, and verbal communication skills, with the ability to engage effectively with senior leaders, guests, Executive Assistants, vendors, and workplace partners.
- Collaborative leader who builds strong cross-functional partnerships, aligns stakeholders around shared goals, and creates clarity, accountability, and execution excellence.
- Flexible, resilient, and culturally aware, maintaining exceptional service standards while adapting to evolving business needs.
- Demonstrated ability to lead and develop high-performing employee-facing teams while establishing service standards, optimizing processes, and building scalable service programs
Education and Experience:- Bachelor's degree preferred
- 6-8+ years of experience in office services, workplace operations, workplace experience, hospitality, or related employee support functions
- Experience leading floor coordinator, workplace services, office operations, or other employee-facing service teams
- Experience managing pantry, conference room, mail and document, office supply, equipment, inventory, and vendor operations
- Experience coordinating workplace readiness and employee onboarding while developing service standards, operating procedures, and scalable support models in a fast-paced environment.
- Financial services, private equity, hedge fund, or family office experience preferred
- Microsoft Office Suite proficiency
