The RoleAs Area Director, you'll provide leadership for all existing NY stores and launch new stores as we expand. This role reports directly to the CEO and works closely with our Executive Chef and leadership team. Because NY is an early-stage and rapidly growing market for Proper Food, this role blends hands-on operational leadership with market-building strategy. You'll initially directly manage hourly team members and store operations while building the structure, leadership bench and systems needed to scale sustainably. As the market grows, you will hire multi-unit managers to provide leverage and support. If you are an exceptional leader who is passionate about people and food, energized by the idea of being part of a rapidly expanding concept, and experienced in multi-unit management, this may be the position for you.
Your Responsibilities- Team Leadership & Talent Development: Build, coach and retain high performing teams that embody Proper Food's culture and values. Address performance issues swiftly. Initially, you will directly manage hourly staff members. As the market grows, you'll hire (or ideally promote) and develop managers.
- Staffing, Scheduling & Personnel Management: Manage employee scheduling and payroll. Coordinate staffing on a weekly and daily basis.
- Leadership: Lead by example. Demonstrate hands-on management, willing to roll up your sleeves and jump in wherever needed. Be a role model for delivering an exceptional customer experience. Train, coach and mentor managers to be strong leaders. Develop a deep bench at all levels of store operations and a pipeline of future leaders by continually identifying potential leaders and preparing them for promotion.
- Operations: Develop and manage systems to ensure all stores achieve consistently high operating standards and maintain legal compliance with local, state and federal laws. Partner with SF Area Director to enable national consistency. Oversee and set daily & weekly inventory pars. Supervise supply ordering. Collaborate with Director of Business Development to support and grow the catering and wholesale programs.
- Customer Experience: Take pride in delivering an exceptional customer experience including a spotless store environment, flawless product quality and the kind of customer service that puts a smile on everyone's face. Closely monitor and quickly respond to customer feedback via multiple channels (e.g., in-store, email, loyalty program, etc.).
- Kitchen Collaboration: Partner closely with the Executive Chef and commissary kitchen team with daily communication and a 'one-team' approach. Communicate customer feedback and sales trends to influence menu. Support launch of seasonal menu updates and product/marketing roll-outs.
- Financial and Qualitative results: Ensure all NY stores meet financial and qualitative goals. Drive revenue, manage labor & supply costs, and set daily pars optimally to impact profitability.
What We Offer- Competitive compensation plus bonus program and opportunity to participate in company upside
- 401k
- Flexible vacation time
- Company contribution towards medical, dental and vision insurance
- Delicious shift meals
- Company-provided laptop and reimbursement for cell phone service
- Most locations closed on major holidays
- The opportunity to play a key role in growing a rapidly expanding concept and the tremendous personal growth that comes with that.
What Makes You Great- An exceptional leader - strong ability to inspire, coach people to full potential, and hold team members accountable.
- Able to handle a fast-paced, demanding environment with grace. You thrive on the adrenaline of handling whatever gets thrown your way and prioritize competing demands effectively.
- Proactive, resourceful and scrappy - you always find a way.
- Operationally minded - you've got a system, process and checklist for everything. You excel at finding the root causes of operational issues and moving quickly to resolve them.
- Service oriented with a commitment to quality and consistency - on top of every detail.
- Enthusiastic about joining an early-stage, rapidly growing concept. You're excited to start on the ground floor - rolling up your sleeves to be hands-on initially - and ready to step up your leadership as we grow.
- Contagious positive energy and warmth.
- Unwavering honesty, authenticity and integrity.
Specifically, you must have:
- 5+ years of multi-unit restaurant/ retail management experience, managing a team of 20+ people.
- Proficiency in Microsoft Office including Excel. Adept at using technology (e.g., POS, online ordering & delivery, Dropbox, Slack, etc.)
- Valid Food Handlers Card required before start date
- BA/BS in Business or related field preferred
Physical Demands and Work Environment- Ability to lift up to 50 pounds
- Ability to push, pull, carry up to 50 pounds
- Ability to stand, walk, and bend for up to 8 hours
- Exposure to various environmental conditions such as cold due to refrigeration or heat due to hot surfaces or espresso machines and to cleaning chemicals
