Nursing Home Surveyor/Complaint Investigator (RD req'd)

IPRO

$84K — $93K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Strong interpersonal skills for effective communication and customer satisfaction in challenging situations.
  • Self-sufficient with the ability to work independently and collaboratively.
  • Proficient in written and verbal communication with varied audiences including healthcare staff and patients.
  • Skill in crafting clear and legally defensible reports from investigative findings.
  • Exceptional investigative and analytical abilities to assess nursing home quality.
  • Proficient in Microsoft Office and capable of learning new software quickly.
  • Possession of a valid driver's license and readiness for travel to facilities.
  • NYS Registered Dietitian (RD) with required professional education and clinical experience.

Responsibilities

  • Assist in surveillance and investigation of nursing home facilities for the NYSDOH.
  • Evaluate facility performance and monitor quality of care provided to residents/patients.
  • Travel extensively to various counties for on-site assessments.
  • Document and report findings in a clear and concise manner.
  • Collaborate with team members and healthcare professionals during investigations.
  • Analyze data related to the performance and service quality of long-term care facilities.
  • Support the attainment of SMQT certification within the first year of employment.

Benefits

  • $3,000 sign-on bonus for new hires.
  • Reimbursement for mileage and accommodations during travel.
  • Monthly metro card provided for commuting expenses.
  • Option to telecommute on non-travel days, subject to approval.
  • Opportunity to obtain SMQT certification within the first year of employment.
Full Job Description
Become SMQT Certified! - $3,000 Sign-on Bonus

Based in downtown New York City, this individual will assist the New York State Department of Health (NYSDOH), Office of Aging and Long-Term Care, Long Term care, with surveillance and investigation activities related to nursing homes (long term care). These activities are mandated to evaluate facility performance and monitor the quality of care and services provided.

The position is majority travel and will be onsite at facilities in Bronx, Kings, Richmond, Manhattan, and Queens counties. Mileage and accommodation reimbursement are provided as well as a monthly metro card.

Non-travel days are based in the NYSDOH lower Manhattan office or telecommuting, if approved.

QUALIFICATIONS:
  • Demonstrate strong interpersonal skills with the ability to facilitate positive customer satisfaction in situations that are adverse or in controversy.
  • Ability to successfully work independently with minimal supervision, as well as in a team environment.
  • Excellent written and verbal skills with the ability to communicate professionally with co-workers, supervisors, providers, medical and administrative personnel, and residents/patients.
  • Ability to translate collected information into a clear, concise, legal, and defensible document.
  • Excellent investigative and analytical skills.
  • Strong computer skills with working knowledge of Microsoft office products, and the ability to learn new programs.
  • Ability to obtain Surveyor Minimum Qualifications Test (SMQT) certification within 12 months of employment, required.
  • If approved to work remotely, must have secure internet that meets the speed required to perform all work duties, must have workspace that provides privacy for all work-related calls, and must be able to secure all work-related items when not in use.
  • Must have a valid driver's license & the ability to travel to on-site assignments, required


EDUCATION & EXPERIENCE:
  • NYS Registered Dietitian (RD), required.
  • Graduate of a registered professional dietician program, required. A bachelor's degree in a related discipline, preferred.
  • Two (2) years of experience performing surveillance activities, preferably in a nursing home; - OR- two (2) years of clinical experience in a healthcare facility, required.
  • SMQT Certification, preferred.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. The annualized hourly range for this position is $40.90 - $45.00. Actual salary range and /or hourly rate depends on a variety of factors including experience, education, credentials, location, and budget.

The salary range and/or hourly rate listed does not include other forms of compensation or benefits.

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