Nurse Manager, Operations - Emergency DepartmentDuke Health Cary - Cary, NCDuke Health Cary is seeking an experienced, highly engaged Nurse Manager, Operations, to lead clinical and operational functions in our high-acuity
Emergency Department (ED). This is an exceptional opportunity to join a nationally recognized academic medical center and guide a team committed to delivering exemplary, patient-centered care.
Job SummaryThe Nurse Manager, Operations, provides
24/7 leadership for assigned clinical areas, ensuring high-quality patient care, regulatory compliance, and alignment with Duke Health's mission and professional practice standards. This role oversees operations, supports staff development, plans strategy, and fosters a collaborative, supportive work environment.
Key ResponsibilitiesLeadership & Strategic Direction- Participate in the development and execution of strategic and operational plans.
- Promote a professional practice model that encourages shared decision-making and evidence-based standards.
- Serve as a visible, supportive leader and role model, fostering accountability and positive change.
Patient Care & Advocacy- Champion safe, high-quality, patient-centered care.
- Advocate for patients, families, and staff to ensure care delivery aligns with expectations and standards.
- Ensure consistent use of the nursing process from admission to discharge.
Team & Staff Development- Recruit, coach, evaluate, and support nursing staff to develop clinical competency from novice to expert.
- Promote diversity, inclusion, and positive team culture.
- Assure staff participation in councils, committees, and departmental initiatives.
Operations & Quality Management- Oversee day-to-day management of the unit, ensuring efficient workflows, staffing, and resource use.
- Monitor quality metrics and lead unit-based Performance Improvement initiatives.
- Coordinate development and implementation of policies and procedures that enhance operational efficiency.
Fiscal Management- Collaborate with the Director of Clinical Operations on budget planning and resource allocation.
- Evaluate resource utilization and implement action plans, ensuring operational and fiscal responsibility.
Education Requirements- Bachelor's degree in Nursing (BSN) required
- Master's degree in Nursing strongly preferred
Experience Requirements- At least 3 years of Emergency Nursing experience required
- 1+ years of nursing leadership experience (e.g., Charge RN, Clinical Supervisor, Manager) preferred
- Experience in a high-acuity ED of similar scope preferred
Preferred Leadership Competencies- Project management
- Conflict resolution
- Team building
- Staff onboarding
- Budget and finance management
Licensure & Certification- Current or compact RN licensure in North Carolina
- BLS certification required
