The Nurse Case Manager (NCM) is the single point of contact for patients and their caregivers. They are aligned regionally and are responsible for educating patients, caregivers and families affected by generalized Myasthenia Gravis (gMG) about the disease and argenx’s products and support services. The NCM may provide resources to help patients better manage their disease and coordinate their treatment. The NCM is responsible for participating in one-on-one communications with patients and their caregivers.
Candidates must live in the Central time zone.
Roles and Responsibilities:
- Provide direct educational training and support to patients and caregivers about gMG and prescribed argenx products
- Communicate insurance coverage updates and findings to the patient and/or caregiver
- Review and educate the patients and/or caregivers on financial assistance programs that they may be eligible for. Coordinate logistical support for patient to receive therapy and manage their disease
- Collaborate with argenx Patient Access Specialist, Case Coordinator, and Field Reimbursement Manager teams to troubleshoot and resolve reimbursement-related issues
- Engage with patients and provider case coordinators to ensure appropriate support is being given on an individualized basis
- Provide patient-focused education to empower patients to advocate on their behalf
- Develop relationships and manage multiple and complex challenges that patient and caregivers are facing
- Ensure compliance with relevant industry laws and argenx’s policies
- Aligned regional travel will be required for patient education to support patient programs
- Must be an excellent communicator and problem-solver
- Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
Skills and Competencies:
- Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills – with demonstrated effectiveness to work cross-functional and independently
- Demonstrated ability to develop, follow and execute plans in an independent environment
- Demonstrated ability to effectively build positive relationships both internally & externally
- Demonstrated ability to be adaptable to changing work environments and responsibilities
- Must be able to thrive in team environment and willing to contribute at all levels with flexibility and a positive attitude
- Fully competent in MS Office (Word, Excel, PowerPoint)
- Flexibility to work weekends and evenings, as needed
- Participate in and complete required pharmacovigilance training
- Comply with all relevant industry laws and argenx’s policies
- Travel requirements less than 50% of the time
Education, Experience and Qualifications:
- Current RN License in good standing
- Bachelor’s degree preferred
- 5+ years of clinical experience in healthcare to include hospital, home health, pharmaceutical or biotech
- 2-5+ years of case management
- 2+ years of experience in pharmaceutical/biotech industry a must
- Reimbursement experience a plus
- Must live in geographically assigned territory
- Bilingual or multilingual a plus
#LI-Remote
For applicants in the United States: The annual base salary hiring range for this position is $136,000.00 - $187,000.00 USD. This range reflects our good faith estimate at the time of posting. Individual compensation is determined using objective, inclusive, and job-related criteria such as relevant experience, skills, demonstrated competencies and internal equity. This means actual pay may differ from the posted range when justified by these factors. Because market conditions evolve, pay ranges are reviewed regularly and may be adjusted to remain aligned with external benchmarks.
This job is eligible to participate in our short-term and long-term incentive programs, subject to the terms and conditions of those plans and applicable policies. It also includes a comprehensive benefits package, including but not limited to retirement savings plans, health benefits and other benefits subject to the terms of the applicable plans and program guidelines.
